What are the responsibilities and job description for the Front Desk Scheduler position at Pinnacle Clinical Research, LLC?
Come join our team and make a difference as we blaze the way into the future of medical discovery through world-class clinical research. At Pinnacle Clinical Research, we are committed to driving innovation and advancing medical knowledge. Through our rigorous research studies, we strive to unlock breakthroughs that have the potential to transform patient care and improve lives. We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Together, we will raise awareness about the importance of clinical research and its role in shaping the future of healthcare. Be a part of the discovery!
Summary: Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization by performing the following duties.
Duties and Responsibilities:
- Answers, screens, and transfers inbound phone calls
- Completing prescreening intakes over the phone
- Providing study specific information
- Receives and directs visitors and clients
- Responsible for general clerical duties which includes photocopying, faxing, and mailing
- Maintains the electronic and hard copy filing system
- Retrieves documents from filing system
- Oversees requests for information and data
- Resolves administrative problems and inquiries
- Prepares and modifies documents which include correspondence, reports, drafts, memos, emails/Team’s messages, and marketing material
- Assist in reaching out to physicians, preparing marketing material and patient recruitment
- Schedules and coordinates meetings, appointments, and conference room availability
- Maintains office supply inventory
- Coordinates maintenance of office equipment
- Call the patient to confirm next day’s appointments or procedures as needed.
- Schedules procedure visits
- Reviews visit schedules to ensure room and resource availability
- Follows HIPAA guidelines as outlined by company policies and government agencies
- Orders office supplies for the office
- Assist research team in collecting medical records, scanning, entering data if needed
Duties, responsibilities, and activities may change, or new ones may be assigned at any time.
Education/Experience:
- College degree preferred, however, a combination of education and relevant experience will be considered in lieu of a degree.
- Medical office administration and clinical research experience is preferred.
Certificates and Licenses:
- Valid driver's license and personal auto insurance
Knowledge, Skills, and Other Abilities:
- Fluency in Spanish preferred
- Excellent written and oral communication skills
- Organizational skills
- Project management skills
- Knowledge of Microsoft Office Suite including Microsoft Outlook
- Ability to pay attention to details
- Ability to multi-task
- Ability to prioritize work
- Ability to maintain confidentiality
- Problem solving skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Competencies:
- Ability to show initiative
- Ability to maintain a cheerful outlook
- Must be able to effectively communicate with all levels of internal and external contacts
- Ability to work independently and multi-task in a fast-paced team environment
- Strong people skills including the ability to interact with individuals from diverse backgrounds and to oversee confidential matters and sensitive information with discretion and judgment
- Strong organization and time management skills with an elevated level of attention to detail
- Ability to quickly learn and process information
- Must be able to work independently and collaborate with a team
- Energetic self-starter, results oriented, and the ability to work effectively in an entrepreneurial environment
- Ability to be flexible with changing priorities
- Ability to communicate in a diplomatic and professional manner
Work Environment and Physical demands:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in an office/laboratory and/or a clinical environment.
- Exposure to biological fluids and/or bloodborne pathogens.
- Personal protective equipment required such as protective eyewear, garments, and gloves.
- Occasional travel may be required domestic and/or international.
- Ability to work in an upright and/or stationary position for 6-10 hours per day.
- Frequent mobility required.
- Occasional squatting, kneeling, or bending.
- Light to moderate lifting and carrying (or otherwise moves) objects including medical equipment with a maximum lift of 20-50 lbs.
Perks of working at Pinnacle Clinical Research:
- 401k
- Medical, dental, vision, long term disability, short term disability, FSA, and life insurance
- 3 weeks of paid time off
- 14 paid company holidays
- Tranquility Room (specific locations apply)
- Pinnacle Gym (specific locations apply)
- Scrub voucher (specific positions apply)
- And more!
Pinnacle Clinical Research is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
