Head Teller

Primary Roles and Responsibility:

• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks.
• Answers questions in person or on the telephone and refers customers to other bank services as necessary.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• Reconciles loan coupons and other transactions.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to vault.
• Complies with bank operations and security procedures by participating in all dual-control functions.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Responsible for ATM Task.
• Responsible for Vault Task.
• Manages and Coordinates service calls on Branch equipment.

Back-up to the branch manager which includes:

• Responsible for generating business and deepening customer relationships
• Evaluate customers’ financial needs in order to provide banking solutions, including referring them to the appropriate bank personnel as needed
• Responsible for all aspects of the account opening process
• Responsible for the maintenance and servicing of existing accounts
• Identify the needs of new and existing customers and offer appropriate services to assist the Bank in deposit growth, business relationship growth, and consumer relationship growth
• Answer questions and customer concerns regarding checking and savings accounts
• Resolves client complaints and error resolution in a timely manner
• Exhibits excellent time management skills
• Compliance with regulations and Bank Security Program requirements
• Input consumer and mortgage loan information into loan system for processing purposes
• Adhering to the Company’s policies and supporting Management decisions and goals in a positive, professional manner
• Collect financial and other pertinent data for submission to underwriting and loan processing departments
• Inform prospective borrowers of loan commitment, proposal or denial
• Manage customer contact during application, signing, and funding with borrower
• Maintain working knowledge of both personal and business electronic banking products, including internet/mobile services, cash management and electronic payment solutions
• Ensure the Branch balances all transactions at close of each business day. Assist tellers and others resolve balancing problems and authorize over/short adjustments. Conduct surprise audits as necessary to verify the accuracy of teller balances.

Minimum Education:

• High school diploma, GED, or equivalent.
• Six months’ consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred.

Required Knowledge, Skills, & Abilities:

• Qualified applicants must have good customer relation skills and excellent communication skills.
• Applicants must have strong computer skills and a working knowledge of Microsoft products.

Physical Requirements:

• Ability to lift a minimum of 20 lbs.
• Ability to bend at knees to put cash drawer away.
• Ability to stand 98% of the time to perform teller duties.
• Ability to use keyboard, monitor, telephone, and other standard office equipment.
• Ability to communicate via phone, email, and written documents.
• Ability to decipher data contained in documents, reports, spreadsheets, etc., presented both on paper and electronically.