What are the responsibilities and job description for the FRAUD INVESTIGATOR position at Pinnacle Bank/Bank of Colorado?
Description
GENERAL SUMMARY:
This position is primarily responsible for providing support to the Corporate Fraud Department. It will work closely with Operations Center, Information Security and the BSA Department.
The Fraud Investigator will review reports, help identify and prevent potential fraud or financial crimes in the bank(s) electronic banking operations. Will help identify and timely investigate significant occurrences of fraud involving the Pinnacle Banks’ employees or customers. Will take lead role in significant cases as assigned. Will be responsible for prompt reporting and follow up on assigned cases. Will be responsible for training focus of Fraud Department and will serve as a training resource to all bank charters.
The Fraud Investigator will review reports, help identify and prevent potential fraud or financial crimes in the bank(s) electronic banking operations. Will help identify and timely investigate significant occurrences of fraud involving the Pinnacle Banks’ employees or customers. Will take lead role in significant cases as assigned. Will be responsible for prompt reporting and follow up on assigned cases. Will be responsible for training focus of Fraud Department and will serve as a training resource to all bank charters.
RESPONSIBILITIES AND DUTIES:
- Promptly reviews all assigned fraud related reports and supporting materials for each charter so as to detect and identify possible illegal or fraudulent activity involving customer accounts, employee conduct, and other business transactions that may adversely affect the bank(s).
- Investigates and takes appropriate action as directed such as updating and maintaining the fraud case log, researching account history, working with branch personnel to place holds or closing accounts when potentially fraudulent activity is detected. This may involve contacting and working with law enforcement and/or other governmental units, requesting additional information from employees, customers, or designated bank charter contacts, or working with Operations Center personnel. Will work with Fiserv Risk Office on regular basis and provide direction as needed.
- Reviews reports and provides analysis and recommendations bank Officers.
- Obtains knowledge of the Bank Protection Act, Bank Secrecy Act, FCRA, and Bank Bribery Act. Must review update materials to stay current on bank fraud regulations, and issues involving bank fraud. Attends trainings as needed. Participates in local and state security and fraud trade organizations.
- Maintains records of investigations performed and SIRs received and participates in SAR Committee. Will file SARs in absence of Fraud & Assistant Fraud Officers.
- Helps Fraud Officer administer Identity Theft program designed to educate customers and employees of the implications of identity theft. Aids in design of customer communications designed to reduce potential of such theft.
- Develops and administers training program for Fraud Department designed to communicate training and fraud related developments to all employees.
- Perform all other duties as assigned.
- Regular and reliable attendance.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of bank operations and bank fraud landscape a plus.
- Skill in excellent verbal and written communication.
- Skill and desire to problem solve.
- Skills in Computer proficiency and general word processing.
- Ability to maintain strict confidentiality at the highest level.
- Ability to organize and handle multiple tasks at same time.
EDUCATION AND EXPERIENCE:
- College degree with some emphasis on business, criminal justice, law, or human relations preferred.
- Minimum 2 years’ experience in banking environment preferred.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Able to read computer screens
Hearing: 75-100%
Able to communicate with
Standing/Walking: 25-49%
Climbing/Stooping/Kneeling: 0-24%
Lifting/Pulling/Pushing: 0-24%
Fingering/Grasping/Feeling: 75-100% Typing on computer
PHYSICAL DIMENSIONS
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Job involves sitting most of the time.
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
More Details
One position Monday through Friday 8-5. One position Monday through Friday 9-6. Office is in Gretna, Nebraska.
About Pinnacle Bank/Bank of Colorado
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress.
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress.
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].