What are the responsibilities and job description for the Lead Agent position at Pinkerton?
170 Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Lead Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations and oversee other Agents allocated to the assignment. This is a part-time opportunity, with the schedule being 7:00am - 7:00pm or 7:00pm - 7:00am on Saturdays and Sundays.
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and/or events.
- Deescalate tense situations or individuals that may arise.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.
- Transport the client to and from the company location and/or events.
- Secure the client’s residential perimeter, review CCTV, manage access controls, and respond to alarms as needed.
- Identify and escalate equipment deficiencies/failures.
- Oversee assigned Agents and coordinate scheduling to ensure the appropriate coverage.
- All other duties, as assigned.
High School Diploma or GED with five years of concierge-level security services, military service, and/or law enforcement experience. Experience leading a team is preferred. A NY unarmed security guard license is required.
- Concierge-level customer service experience.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Strong problem-solving skills.
- Able to interact effectively at all levels and across diverse cultures.
- Solid verbal and written communication skills.
- Computer knowledge; Microsoft Office.
- Maintain confidentiality when dealing with sensitive information.
- Regular computer usage.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- On occasion, may be required to perform stressful and physical activity.
- Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and the safety of others.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting, standing, and/or walking.
- Travel, as required.