GSOC Supervisor

170 Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Security Operations Center (GSOC) Supervisor, assigned to a specific client, will receive operational direction from the GSOC Manager and is responsible for coordinating shift operations. This role supervises the performance of GSOC Analysts, ensuring that vital security monitoring and threat mitigation tasks are carried out in accordance with established protocols.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Supervise and coordinate the daily activities of the GSOC including; initial command communications during emergency or crisis situations, internal alarm monitoring, trace and response efforts, video surveillance, access control support, and physical security system operational audits.
• Manage rapid communication with employees and stakeholders.
• Produce analytical reporting from access control system to assess effectiveness of controls and culture of security.
• Observe geopolitical events that may impact executive travel, company events, and/or operations.
• Conduct regular monitoring of open-source intelligence, social media platforms, and client specific intelligence gathering tools for known and potential threats to employees, company assets and reputation.
• Research and report on a wide range of issues pertaining to global security including terrorism, natural disasters, crime incidents/trends, pandemic, and health related incidents.
• Support insider threat, business continuity, health and safety, travel security, executive security programs and communications with Physical Security Threat Analyst team.
• Collect and validate intelligence while assessing the credibility and reliability of open source information.
• Communicate with senior security management on matters related to employee welfare, global incidents, operational issues and critical situations.
• Supervise the identification, investigation, and case management of incidents involving partnership organizations.
• Support investigations through the collection of intelligence related to threats originating from external sources as well internal incidents and issues such as theft, vandalism, and workplace violence.
• Provide credible, timely, and actionable intelligence information to operators and business decision makers.
• Provide intelligence in support of events and personal protection assignments including executive protection.
• Evaluate the performance of existing and new team members while coordinating training coaching.
• Maintain highly sensitive and confidential information.
• All other duties, as assigned.

• Understanding of confidential business information and critical asset protection.
• Knowledge of investigative processes and intelligence collection.
• Able to apply analytic skills specific to a corporate high-tech environment.
• Independent judgment and decision-making ability.
• Effective written, verbal, and presentation skills.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Attentive to detail and accuracy.
• Client orientated and results driven.
• Serve as a positive team leader.
• Computer skills; Microsoft Office. API and webhook knowledge, preferred.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.