Account Manager

Overview

170 Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Account Manager, guided by an assigned Director, nurtures client relationships by anticipating needs, responding timely to requests, and providing proactive communication. This role consistently adheres to Pinkerton's Service Delivery Standards to ensure client satisfaction and achieve optimal business outcomes. This position will have a hybrid work schedule (remote/client locations).

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Partner with the assigned Director to establish and maintain "trusted advisor" relationships with new and existing clients.
• Regularly contact clients to ensure that the highest level of corporate risk management is delivered.
• Perform regular service evaluations with clients.
• Work on all business areas in the assigned region portfolio to ensure excellent business results and delivery.
• Participate in business development activities, including sales presentations, RFPs, and contract negotiations.
• Partner with Pinkerton's Talent Acquisition and Human Resources team to manage a new employee life cycle from recruiting to onboarding.
• Plan, assign, supervise, and effectively manage PDPs (Pinkerton Dedicated Professionals) and other full and part-time employees through active communication and ongoing skill development, where applicable.
• Participate in local networking opportunities, including industry and/or client-sponsored events, seminars, and training.
• All other duties, as assigned.

Qualifications

Bachelor’s degree with at least three years of client and business management experience or an equivalent combination of education and experience sufficient to perform the job’s essential functions, as determined by the company.

• Industry certifications preferred, including CPP, PSP, CFE.
• Client relationship management skills.
• Business management experience.
• Able to carry out responsibilities with little or no supervision.
• Serve as an effective team leader.
• Able to interact effectively at all levels and across diverse cultures.
• Understanding of essential business principles and practices.
• Able to analyze complex data and develop innovative recommendations and solutions.
• Proven project management skills.
• Able to develop business leads into new client relationships.
• Excellent written, verbal, and presentation skills.
• Able to successfully establish and maintain client relationships through a trusted risk advisor approach.
• Capable of multi-tasking and organizing workload for effective implementation.
• Monitor, coach, and develop employees up to expected performance standards.
• Able to adapt as the external environment and organization evolves.
• Maintain confidentiality when dealing with sensitive information.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting and/or walking.
• May be required to use vehicle for the performance of duties.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.