What are the responsibilities and job description for the General Manager Sales Operations position at Pink's Window Services?
Established in 2020, Pink’s was born out of the desire to bring dignity back to the blue collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pink’s is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever.
The GM plays a pivotal role in our business. They are the culture carriers and the face of window cleaning in our community. This isn’t a desk job. It’s for someone who thrives in motion—quoting jobs, talking with clients, helping lead a crew, and making things happen in the field.
Responsibilities will include, but are not limited to:
Handle scheduling, direct client communication, including phone, text, and email.
Estimate projects.
Send out quotes and accompany potential clients on property inspections.
Upsell additional services to ongoing projects/customers.
Once a client accepts, schedule the job.
Hiring, firing, and labor scheduling.
Follow-ups with clients post-service for quality assurance.
Build strategic relationships with homeowners, restaurant managers, and local businesses, trade associations and other ways to network
Network and promote Pink’s.
Ensure safety compliance in van operations.
Inventory management, including soap, towels, and equipment.
Qualifications:
Proven sales and leadership experience.
Hospitality experience is a plus.
Exceptional communication and customer responsiveness.
Ability to learn and work independently in a fast-paced environment.
Self-motivated.
Superb time management, prioritization, and organizational skills.
Detail-oriented, dependable, and reliable.
Proficiency in the use of a personal computer/cell phone and software programs.
Valid driver’s license and clean driving record
Additional Information:
While not required, candidates who live in or near Essex, Union, or Morris County may find the commute and local familiarity advantageous.
This position is full time Monday through Friday during regular business hours with the rare night and Saturdays as needed
Check us out online at Pinkswindows.com!
Compensation Package:
Four weeks paid training
Company Branded Vehicle
$55-62,000 base commission upon after training | Full-time | In-person only
PTO plus some holidays