Supervisor

Company Overview

After nearly 15 years in the fashion corporate world, Pink Chicken Founder and CEO, Stacey Fraser, decided to take a break and focus on her young daughter and new baby girl while living in NYC and spending summer weekends at the beach. During nap times, she would sew garments made of a multitude of patterns from bright block prints to 60’s florals. The spirit of sunny beach days and her love for vintage textiles came together to create easy and stylish pieces for the beach or dinner, for herself and her daughters.

Today, Pink Chicken is more than a clothing company. We are a joyful flock of happy and creative souls who believe in spreading sunshine, creating original prints and patterns that are designed to last, giving back, sustainability and providing the best customer service to our loyal and growing community.

Put that extra pep in your step, JOIN THE FLOCK!

Position Summary:

This full-time Supervisor role at our Westport store is a great opportunity for a floor-first leader who builds real client relationships and leads by example. You'll partner closely with the Store Manager on daily operations, with a strong focus on clienteling and delivering the kind of service that keeps customers coming back. As part of the leadership team, you'll help drive key performance metrics, including sales, UPT, ADT, and customer retention. Ultimately, you'll build brand awareness through active community networking and by leveraging store events to drive foot traffic.

Responsibilities:

• Lead by example on the sales floor — consistently hit personal sales goals and KPIs and take ownership of leading the store in the Store Manager's absence, keeping standards and service consistent.
• Support clienteling efforts through our Endear CRM platform (once rolled out), contribute to customer retention by personally building and maintaining customer relationships, maintain daily outreach expectations and coaching the team on effective clienteling practices.
• Support the Store Manager with coaching and training sales associates on selling behaviors, service standards, product knowledge, and brand storytelling.
• Build the store's presence in the local community by taking the lead on planning and executing in-store events that drive foot traffic and deepen customer relationships, partnering closely with the Store Manager throughout.
• Support daily store operations — opening/closing procedures, replenishment, back stock, inventory receiving, and visual merchandising standards.
• Adhere to and enforce company standards, policies and procedures
• Ability to execute plans and procedures for the store

Qualifications:

• 2 years of retail experience preferred
• Passion for clienteling and building repeat business, with a demonstrated ability to drive sales while delivering excellent customer service
• Strong leadership skills, with the ability to lead by example, build team performance, and develop strong relationships
• Excellent verbal and written communication skills
• Organized, reliable, and accountable in taking ownership of responsibilities and goals
• Thorough knowledge of retail store operations and visual standards
• Ability to stand and walk continuously, moving throughout the store to assist customers as needed
• Ability to frequently bend, lift, carry, and move merchandise weighing up to 30 pounds
• Open availability, including days, evenings, weekends, and holidays

Compensation:

At Pink Chicken, we are committed to providing competitive pay and benefits. Compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.

The annual total cash compensation is $23-24 per hour. However, actual pay can vary based on a candidate’s qualifications, skills and competencies, as well as location.

Equal Employment Opportunity Statement

Pink Chicken is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.

Disability Accommodation

We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Employment Eligibility

Pink Chicken participates in the U.S. Department of Homeland Security’s E-Verify program to confirm work authorization of all new employees. Employment is contingent upon completing Form I-9 and successfully passing the E-Verify process.