Home Care - Operations Supervisor

About Us

We are a thriving, well-established healthcare agency on a mission to transform the way personal care is delivered. We believe that exceptional care starts from the very first phone call — and that the people behind the scenes are just as vital as those in the field. Our team is passionate, purpose-driven, and deeply committed to enriching the lives of every client we serve.

If you're someone who leads with empathy, thrives in a dynamic environment, and wants a career where your work genuinely matters every single day — this is the opportunity for you.

Why This Role Is Different

This isn't just a desk job, and it isn't just a field job. It's both — and that's what makes it exceptional. You'll be the heartbeat of our organization: the warm voice clients hear first, the steady presence caregivers rely on, and the professional eye ensuring quality care in the field. You'll build real relationships, solve real problems, and see the real impact of your work in the lives of the people you support.

No two days will look the same, and that's exactly the point.

What You'll Do

In the Office — Intake Specialist & Receptionist

• Be the welcoming, knowledgeable first point of contact for clients, families, and caregivers — setting the tone for every relationship that follows.
• Guide new clients and their families through the intake process with care and clarity, ensuring they feel heard, informed, and supported from day one.
• Manage client and caregiver records with precision, keeping data accurate, organized, and compliant in our systems.
• Coordinate daily schedules, respond to changes swiftly, and keep operations running without a hitch.
• Spearhead caregiver onboarding — from processing applications and background checks to coordinating training — helping build the team that makes our mission possible.
• Follow up proactively with clients and caregivers to resolve concerns, refresh care plans, and ensure service excellence at every touchpoint.

In the Field — Field Intake Specialist

• Conduct on-site supervisory visits that reinforce quality, compliance, and the trust our clients place in us.
• Perform comprehensive client assessments and craft individualized care plans that reflect each person's unique needs, preferences, and goals.
• Facilitate meaningful caregiver-client introductions, fostering connections built on comfort, compatibility, and trust.
• Serve as a mentor and advocate for caregivers — offering guidance, constructive feedback, and genuine support to help them grow and succeed.
• Stay closely connected with clients and their families, providing reassurance, resolving concerns, and keeping care plans current.
• Maintain thorough, compliant documentation of all visits, assessments, and interactions — because details matter.
• Contribute to building our talented team by participating in caregiver recruitment, interviews, and evaluations.

What You Bring

Experience

• Minimum 2 years of hands-on experience as a Personal Support Specialist (PSS) with a valid PSS certificate or an active Certified Nursing Assistant (CNA) certificate — required.
• Prior experience in a customer service, healthcare intake, or administrative role is a plus.
• 4-5 years of supervisory or care management experience in home health or personal care services (preferred).

Skills & Strengths

• A natural communicator who builds trust quickly and puts people at ease.
• Exceptionally organized, with the ability to juggle multiple priorities without missing a beat.
• A confident, compassionate leader who brings out the best in the people around them.
• Tech-savvy with Microsoft Office and database or care management systems.
• Knowledgeable about healthcare regulations and compliance standards, including Medicaid (preferred).

Certifications & Licensure

• Valid PSS Certificate or Active CNA Certificate — required at time of hire.
• Valid driver's license and reliable transportation for field visits.

What We Offer You

• Competitive Pay tailored to your experience and qualifications — because great people deserve great compensation.
• Dynamic Work Environment — no two days are the same. You'll work across both office and field settings, engaging with clients, families, and caregivers in meaningful ways that keep your work fresh, varied, and rewarding.
• Fast Career Progression — we believe in promoting from within and recognizing talent early. High performers will find clear, accelerated pathways to senior roles, leadership positions, and expanded responsibilities as our agency grows.
• Future-Focused Training — from day one, you'll have access to ongoing professional development, specialized certifications, and advanced training opportunities designed to sharpen your skills and keep you ahead in the field.
• A Supportive Team Culture where your contributions are recognized, your voice is valued, and your success is celebrated.
• Purpose-Driven Work — every single day, you'll know that what you do makes a real difference in someone's life.

Pay: $22.00 - $26.00 per hour

Work Location: In person

Salary : $22 - $26