What are the responsibilities and job description for the Customer Service Communications Specialist position at Pinellas County, FL?
Customer Service Communications Specialist
Location : 440 Court Street, Clearwater, FL 33756
Schedule : Hours may vary due to departmental needs (such as extended hours due to disaster response)
Pinellas County's Building and Development Review Services plays a key role in ensuring the health, safety and welfare of our community. If you are customer-service oriented and would like to contribute to this community, consider joining our team.
This is independent administrative office support work aiding the Building and Development Review Services customer service call center. Areas of specialty may include responding to a high volume of customer calls, live chats, and / or general inquiries. Additional office responsibilities may include assisting with issue resolution, permit research, file management, and other department or subject matter specific services, activities or programs.
An employee in this class has full departmental responsibility for ensuring the supporting administrative areas of assignment are completed in accordance with laws, policies, and procedures, by given deadlines. At this level, employees regularly develop work processes and procedures and may serve the administrative needs of all levels within the department. Problem solving requires research and analysis of a generally routine nature involving the identification and analysis of the components of the problem situation. Completed work is usually evaluated for conformity to policy and requirements. An employee in this class exercises a high degree of independent judgment and is required to have an extensive working knowledge of departmental operations, and in particular, the incumbent's agency or departmental area of assignment.
What Would You Do?
Receives telephone calls, and inquiries for the department, ascertains nature of business, personally handles those requesting information and directs remainder either to appropriate authority for disposition; Manage call / chat volume of up to 500 calls and chats a day.
- Receives and screens incoming emails, routes correspondence.
- Coordinates, administers, and manages special projects and / or performance tracking measures for directors and researches and prepares reports on administrative matters for associates, managers, and others.
- Coordinates clerical and administrative activities of several department sections.
- Trains new users in computer applications and applies computer technology to improve work processes.
- Compiles and analyzes data and prepares statistical and other reports for customers and managers.
- Provides information on department policies, procedures, and operations and maintains legal compliance.
- Trains and / or leads employees, reviews work, assigns duties, assists, trains, or advises technical or clerical employees, and develops group operational procedures.
- Operates personal computer and performs data processing functions including using available software packages, encoding data, report generation, data entry, retrieval, and other specialized and routine computer operations.
- Performs other related job duties as assigned.
What Do You Need To Have?
Highly Desirable
Knowledge, Skills and Abilities
Our benefits rank among the top in the area!
Want To Learn More?
Please review the full classification description with the Physical / Mental Demands and Working Conditions at the below link.
Administrative Support Specialist, C19