What are the responsibilities and job description for the Secretary I - Referral Coordinator position at Pinehurst Surgical Clinic?
Apply
Job Type
Full-time
Description
The Secretary I provides essential clerical support to ensure smooth and efficient department operations. This role may include a variety of tasks outlined in this position description and provides support either directly to the department or to the primary secretary assigned to a physician.
Telephone & Fax Management
Accountable to Department Manager
Requirements
Preferred Qualifications
Job Type
Full-time
Description
The Secretary I provides essential clerical support to ensure smooth and efficient department operations. This role may include a variety of tasks outlined in this position description and provides support either directly to the department or to the primary secretary assigned to a physician.
Telephone & Fax Management
- Answer calls promptly using approved scripting
- Assist patients and route clinical questions per policy
- Communicate urgent requests to clinical staff via approved methods
- Return calls within one business day: urgent calls immediately
- Deliver accurate messages and process referring physician requests
- Handle incoming and outgoing faxes daily
- Verify or enter demographic and insurance details
- Register patients via portal tasks
- Process referrals per clinic policy and insurance requirements
- Confirm insurance coverage and schedule appointments
- Provide directions and preparation details to patients
- Document no-shows and cancellations in patient charts
- Verify insurance information and eligibility
- Complete benefit forms accurately
- Contact insurance carriers online or by phone
- Forward benefit forms to financial counselors and assist patients as needed
- Schedule and order tests/procedures
- Obtain pre-certs and referrals
- Enter charges into the system
Accountable to Department Manager
Requirements
Preferred Qualifications
- Two years of experience in a medical setting
- Associate degree in Medical Office Administration or related field
- Knowledge of ICD-10 and CPT-4 coding
- Proficiency with Microsoft Office Suite
- Ability to communicate effectively and interact sensitively with patients
- Strong interpersonal skills
- Highly organized and detail-oriented
- Maintains confidentiality at all times
- Demonstrates a service-oriented approach
- Works accurately and methodically