What are the responsibilities and job description for the Retail Supervisor-Main Golf Shop-Full Time position at Pinehurst Resort?
Culture
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
Summary
To lead and direct the retail team on a daily basis with an emphasis on the customer service standards of the Main Golf Shop. This role is responsible for coaching the Retail Staff and providing a superior level of customer service.
The floor supervisor must have the ability to work a fluctuating schedule to include evenings, weekends and holidays. The floor supervisor will oversee responsibilities as directed by the Retail Operations Manager to include but not limited to all retail shops, assist with training and serve as a Retail MOD. This position will assist with Links Shop and Gift Shop as needed.
EDUCATION And/or EXPERIENCE
High School diploma or General Education Degree (GED) and a minimum of 12 months related experience; or equivalent combination of education and experience.
ESSENTIAL DUTIES And RESPONSIBILITIES
Carry out supervisory responsibilities for the Golf Retail team in accordance with the organization's policies and applicable laws. Responsibilities include: training employees; planning, assigning, and directing work; rewarding and coaching employees; addressing customer concerns and resolving problems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and talk or hear. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Also, must be able read and have the ability to see different areas in shop from register and ability to distinguish colors of merchandise.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
Summary
To lead and direct the retail team on a daily basis with an emphasis on the customer service standards of the Main Golf Shop. This role is responsible for coaching the Retail Staff and providing a superior level of customer service.
The floor supervisor must have the ability to work a fluctuating schedule to include evenings, weekends and holidays. The floor supervisor will oversee responsibilities as directed by the Retail Operations Manager to include but not limited to all retail shops, assist with training and serve as a Retail MOD. This position will assist with Links Shop and Gift Shop as needed.
EDUCATION And/or EXPERIENCE
High School diploma or General Education Degree (GED) and a minimum of 12 months related experience; or equivalent combination of education and experience.
ESSENTIAL DUTIES And RESPONSIBILITIES
- Motivate the team to achieve sales goals and celebrate successes.
- Motivate the staff to focus on servicing our customers to satisfy their customer or guest.
- Maintain a superior level of customer service and be a leader in training staff on key service points.
- Implement daily tasks for all EP’s and ensure that all tasks are complete.
- Encourage team to maintain a clean, neat and easy to shop environment.
- Be empowered to handle any customer service issues.
- Responsible for fulfillment and shipment of all call in phone orders and returns.
- Coordinate a daily break schedule so all employees are able to complete the appropriate break or meal for their scheduled shift.
- Handle any staffing/scheduling issues in the absence of the Retail Operations Manager. Make adjustments for call outs or special business needs.
- Help communicate retail strategies, events and updates to the team.
- Assist in implementing inventories for Main Golf Shop.
- Take the initiative to develop sales driving events, contests, etc. to achieve desired sales results.
- Understand sales goals and be able to provide individual goals to the department or employee.
- Monitor all needs for supplies - gift boxes, shopping bags, gift cards, cleaning supplies, etc.
- Serve as a retail MOD.
Carry out supervisory responsibilities for the Golf Retail team in accordance with the organization's policies and applicable laws. Responsibilities include: training employees; planning, assigning, and directing work; rewarding and coaching employees; addressing customer concerns and resolving problems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and talk or hear. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Also, must be able read and have the ability to see different areas in shop from register and ability to distinguish colors of merchandise.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.