What are the responsibilities and job description for the CMA, RMA, CST or LPN [Bariatric Outpatient Clinic] position at Pinehurst Resort?
Description
JOB SUMMARY
The Clinical Staff (CMA, RMA, CST or LPN) support providers and the multidisciplinary bariatric team in delivering high-quality care to patients participating in the bariatric surgical programs. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks. Includes assisting with patient intake, care coordination, and patient education while ensuring efficient clinic operations and exceptional patient experience and plays a key role in supporting patients through their pre-operative and post-operative care journey.
Responsibilities
Patient Care & Clinical Support
Qualifications
JOB SUMMARY
The Clinical Staff (CMA, RMA, CST or LPN) support providers and the multidisciplinary bariatric team in delivering high-quality care to patients participating in the bariatric surgical programs. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks. Includes assisting with patient intake, care coordination, and patient education while ensuring efficient clinic operations and exceptional patient experience and plays a key role in supporting patients through their pre-operative and post-operative care journey.
Responsibilities
Patient Care & Clinical Support
- Welcome patients, verify demographics, and prepare them for visits
- Take and record vital signs, weight, and body composition measurements, and demographic information
- Obtain and record medical history, surgical history, verify allergies, update medication lists per clinic and departmental protocol
- Prepares clinic summary forms for providers prior to patient visits
- Prepare exam rooms and support providers during clinic
- Clean exam rooms after patient visits per policy
- Complete EMR documentation and fulfill MIPS requirements
- Enter medication and lab orders and call results as guided by nurse / providers
- Complete overdue task lists
- Respond to prescription requests / refills
- Assist with incoming and outgoing phone calls, including appointment scheduling and message triage, notifying the appropriate clinic staff member and documenting intervention
- Process faxes, scan documents into the EMR, and manage incoming results or referrals
- Maintain clinical supplies, equipment cleanliness, and regulatory compliance
- Ability to work in multiple platforms (Allscripts, Athena, Epic)
- Support patients through pre-surgical requirements and program milestones.
- Assists with bariatric-specific assessments, including risk calculators/screening tools and questionnaires
- Assist with scribing clinic notes to support provider workflow and maintain complete, accurate records
- Support multidisciplinary team members such as front desk staff, nurses, dietitians, behavioral health, and surgeons
- Participation in telehealth group medical visits and associated clinic work up
- Participation in bariatric service line team meetings and accreditation surveys
- Maintains bariatric clinic protocols as outlined by ASMBS standards
- Reinforce patient education related to program requirements
- Assist with order entry, lab tracking & notification, & any additional diagnostic testing under the direction of multidisciplinary team.
- Support long-term follow-up visits and weight management program appointments.
- Prepare and stock exam rooms and maintain equipment.
- Clean and sterilize instruments according to infection control standards.
- Monitor inventory and order supplies as needed.
- Ensure compliance with safety, infection control, and regulatory standards.
- Perform additional responsibilities as assigned by management.
- Stand and walk for extended periods.
- Assist patients with mobility and positioning as needed.
- Lift and carry up to 25 pounds.
- Perform clinical tasks requiring manual dexterity.
Qualifications
- High school diploma or equivalent required.
- Completion of an accredited Medical Assistant program required.
- Current Certified Medical Assistant (CMA) credential required.
- BLS certification required.
- Experience in bariatrics, primary care, endocrinology, or surgical specialties preferred.
- Understanding of bariatric surgery process and weight management principles preferred.
- Strong patient education and communication skills.
- Compassionate approach to patients undergoing lifestyle and health changes.
- Ability to work effectively in a multidisciplinary team.
- Strong organizational and time-management skills.
- Proficiency with EMR systems and clinical documentation.