What are the responsibilities and job description for the Leisure Services Agent-Social Sales-Full Time position at Pinehurst Careers?
SUMMARY
The primary purpose of this position is to create a high-end guest experience for all leisure guests focused on upselling amenities of Pinehurst, paying attention to details for each guest stay to ensure 100% accuracy of tee times, dining reservations, other amenities and guests contact information.
QUALIFICATIONS:
- Associates Degree and a minimum of one year hospitality, sales or customer service experience; or an equivalent combination of education and experience.
- Exceptional attention to detail and accuracy in a fast-paced environment.
- Strong organizational and time-management skills.
- Excellent communication skills via voice & written communication.
- Demonstrate a strong eagerness to learn new processes and seamlessly adapt to a fast-paced, dynamic work environment.
- Strong multitasking skills are required to deliver fast, high-quality responses while managing various tasks simultaneously.
KEY RESPONSIBILITIES:
- Accurately handle incoming existing reservation calls to process reservation changes and make new amenity reservations including dining, golf, spa, caddies, transportation, lawn sports, tennis, etc.
- Coordinate outbound guest experience communication via phone & email for all leisure guests 90 days & 30 days prior to arrival to request rooming lists, contact information of all guests, dining reservations, special amenity requests, promote private dinners, upselling additional tee times, golf scoring, lessons, etc.
- Accurate data entry updating rooming lists with contact information for all leisure guests 2-4 weeks prior to arrival.
- Properly code & assign tee times 2 weeks prior to arrival for all leisure guests ensuring accuracy for golf charge processing & bag tag printing.
- Communicate effectively with all resort departments regarding leisure guests special requests and reservations.
- Communicate & work closely with Reservation Sales Coordinators regarding their upcoming guest arrivals and any incomplete details or needs.
- Answer incoming spa calls from resort guests, members & locals promoting and selling the Pinehurst Spa experience.
- Become proficient with all necessary technology systems including: Versa, Agilysys Golf, Agilysys Spa, CRS, Reserve, Revinate, Teams and Microsoft Office Suite.
- Responsible for learning and thoroughly understanding all packages offered by Pinehurst to facilitate proper recommendations & coding.
- Exhibit exceptional verbal and written communication skills, along with professional telephone etiquette.
- Clearly and confidently present information and respond to questions from both guests and colleagues.
- Ensure all documentation is accurate, well-organized, and maintain a positive approach to resolving conflicts.
- Stay up to date with new products, services, and updates to provide guests with the latest and most accurate information and personal recommendations.
- Maintain a customer-centric approach with a positive attitude, handling inquiries with professionalism and empathy.
- Collaborate closely with food & beverage teams including Carolina Dining Room, 1895 Grille and Catering Sales teams for specialty dining requests & reservations.
- Communicate professionally and timely with various departments regarding leisure guests.
- Adapt to various aspects of the job, with the flexibility to handle the ever-changing nature of customer inquiries and requests.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Salary : $18