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Community Outreach Worker

Pinebrook Family Answers
Allentown, PA Full Time
POSTED ON 12/10/2025 CLOSED ON 3/12/2026

What are the responsibilities and job description for the Community Outreach Worker position at Pinebrook Family Answers?

About Us: At Pinebrook Family Answers, we are dedicated to enhancing the well-being and self-sufficiency of children and families. Recognized as one of Lehigh Valley’s Best Places to Work, we pride ourselves on our trauma-informed approach and commitment to excellence in behavioral health services.

Position Overview: As an Outreach Worker, you will play a crucial role in supporting students and families through truancy intervention and case management. Your work will involve close collaboration with school personnel, community resources, and families to address absenteeism and promote student success.

When conducting face to face appointments the Outreach Worker will meet with students and families in their homes or in the schools of the students. These appointments are scheduled based on the availability of families with whom the Case Manager is working, the times of the appointments vary but are typically during the day into the late afternoon / early evening.

Key Responsibilities:

  • Assessment and Intervention:
  • Conduct assessments to address absenteeism and truancy issues.
  • Develop and implement attendance intervention plans.
  • Engage families in the intervention process and advocate for effective communication between students, families, and schools.
  • Facilitate access to community services and support.
  • Collaboration and Liaison:
  • Work with school staff, Office of Children and Youth Services (OCYS), and community resources.
  • Participate in educational planning and attend attendance team meetings.
  • Serve as a liaison between the Agency, schools, OCYS, and community resources.
  • Record Keeping and Administration:
  • Maintain accurate records and documentation.
  • Timely recording of relevant student contacts and outcomes.
  • Outcomes and Communication:
  • Administer and submit outcomes data according to program protocols.
  • Keep your program supervisor informed of activities and developments.
  • Transportation and On-Call Duties:
  • Occasionally provide transportation for students and families.

Why Join Us?

  • Hybrid Work Model: Enjoy flexible working arrangements and the ability to be creative with your schedule.
  • Supportive Environment: Be part of a collaborative and positive team whose leadership works to help promote personal and professional growth.
  • Work-Life Balance: We prioritize your well-being and work hard as an organization to ensure that our staff are well supported.
  • Community Impact: Make a meaningful difference in the lives of children and families.

Requirements:

  • Bachelor’s degree in social work or a related field.
  • Experience in family support services and knowledge of family dynamics and child development.
  • Strong communication, writing, and organizational skills.
  • Reliable vehicle with up-to-date Pennsylvania documentation and liability insurance.
  • Ability to work in clients' homes and engage with the community.
  • Adherence to NASW Code of Ethics.
  • Sensitivity to cultural and socioeconomic differences.

Application Process:

  • Submit Your Application: Apply through really or visit our Employment Opportunities page.
  • Interview Process: We will conduct a phone screen and in-person interview and can accommodate your schedule.

Pinebrook Family Answers is an Equal Opportunity Employer and proudly supports the LGBTQIA community. Our Non-Discrimination policy can be reviewed on our website.

We look forward to receiving your application!

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

  • 403(b)
  • 403(b) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Are you able to work afternoon/ early evening hours?
  • Do you have a valid driver's license?

Education:

  • Bachelor's (Required)

Work Location: In person

Salary : $19

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