What are the responsibilities and job description for the Projects & Operations Coordinator position at Pineapple Contracts?
Projects & Operations Coordinator
LOCATION: Sterling Heights, MI, USA, Office based
WORKING HOURS: Monday - Thursday 7.00am – 4.30pm, Friday 7.30am - 4pm
Join the Pineapple team!
We're looking for a motivated Projects & Operations Coordinator to join our growing US team in Sterling Heights. If you're looking for an opportunity to work for a global company where your ideas are valued and your contribution makes a difference, we'd love to hear from you.
About Pineapple
Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.
We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.
About the role
The Projects & Operations Coordinator plays a valuable role in overseeing the special projects and installs portion of our service, alongside assisting with the day to day operation. You will project manage remotely or on site, resolve special warranty repairs and issues, and assist with warehouse and administrative functions of the operations department when necessary. The right candidate is a proactive self-starter who thrives in collaborative team environment and brings a positive, can-do attitude to every task.
What you'll be doing
- Oversee and lead special projects, installation jobs, and white glove services both on-site or in person.
- Travel occasionally to perform site surveys of install sites prior to install to ensure site readiness.
- Lead and coordinate third party contractors or teams both on-site or remotely to ensure they adhere to Pineapple’s service levels and represent the company properly.
- Keep track and create reports of projects to ensure costs properly remain within set margins and ensure finished projects are documented and signed off.
- Travel to perform special furniture repairs and/or special install requests.
- Provide quotes for installation projects, white glove services, and upholstery work in conjunction with the sales team.
- Support general warehouse duties, including goods in / out duties, including some heavy lifting when preparing orders.
- Assist with logistics functions within the department and perform basic customer service (order tracking, general inquiries, installation questions).
- Perform data entry for proper record keeping and cost management.
- Perform additional ad hoc tasks and be the go to person within the operations team, always ready to lend a hand.
What we're looking for
- Ideally a background in operations and project administration, ideally within an operational / logistics role. This position is a split between warehouse work, general administration, and project management.
- Forklift experience and OSHA knowledge are a big plus but not essential.
- Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
- People focused, with the ability to provide exceptional customer service.
- Willing and able to lift and move heavy items in a warehouse environment.
- Willing to travel as necessary across the North American region to oversee or perform work on client sites.
- Strong ability to multi-task and keep track of deadlines and reports.
- Confident, approachable and willing to assist with urgent issues.
- Willing and able work within tight deadlines and fast paced workdays.
- Strong commercial awareness.
- High appreciation for accountability, punctuality, & routine.
- Excellent written and verbal communication skills.
Our Values
At Pineapple, our values shape everything we do. We're looking for someone who shares them.
Teamwork – We work collaboratively, supporting one another and recognising that the best results come from working together.
Committed – We take pride in what we do, showing dedication, reliability and a strong work ethic every day.
Ownership – We take responsibility for our work, act with integrity and continually look for ways to improve.
Positive – We approach challenges with optimism, enthusiasm and a solutions-focused mindset.
Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations.
What we offer you
- Competitive salary plus commission
- 401k
- Blue Cross Blue Shield / Blue Care Network Healthcare options with one plan fully paid by Pineapple
- 15 days Paid time off (PTO) plus paid public holidays
- An extra day of PTO to celebrate your birthday
- All new starters, we’ll plant a tree in your honour. We currently have tress planted in the UK Tanzania, Uganda, Kenya and Madagascar
- Team socials and events
- Monthly pizza Friday
- Employee referrals bonus scheme
- Opportunities for training and professional development
We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to preventing modern slavery and maintaining fair and ethical hiring practices.
Recruitment agencies: we will reach out if we require support—thank you for your interest in working with Pineapple.