What are the responsibilities and job description for the Inside Sales Representative - Correctional position at Pineapple Contracts?
JOB TITLE: Inside Sales Representative – Correctional
LOCATION: Sterling Heights, MI 48314, Office based
WORKING HOURS: 7am - 4.30pm, Office based
About Pineapple
Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.
We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.
About the role
We’re looking for a proactive Inside Sales Rep to join our US sales team and drive growth in the correctional sector nationwide. In this role, you’ll own the lead generation process, connect with potential customers, and set up opportunities for our Area Sales Managers.
What You’ll Be Doing
- Generate new business through outbound calls, emails, and direct mail campaigns.
- Build relationships with key prospects via phone and email, establishing rapport and setting meetings.
- Understand customer needs and recommend solutions from our furniture product range.
- Qualify leads and guide them to the quotation stage.
- Collaborate with Client Account Executives (CAEs) and Area Sales Managers (ASMs) on projects.
- Follow up on quotes and maintain ongoing communication with customers.
- Research new business opportunities, trends, and decision-makers in the correctional sector.
- Maintain accurate records in CRM and BuildCentral, tracking all sales activity and pipeline opportunities.
- Attend meetings, exhibitions, and events as needed.
- Handle incoming calls and provide administrative support to team members when required.
- Spend at least 4 hours daily on calls (morning & afternoon), aiming for 15–20 connected calls per day.
- Schedule appointments for the Area Sales Manager and support other ad hoc projects.
What We’re Looking For
- Proven track record in sales or business development, with experience building strong customer relationships and consistently meeting sales quotas—preferably via phone.
- Experience in the correctional, government, or institutional sectors is a plus.
- Thrives under pressure and excels at meeting deadlines and KPIs.
- Confident making proactive outbound calls and taking initiative—always proactive, not just reactive.
- Persuasive with strong negotiation skills.
- Skilled at prioritizing urgent and important tasks effectively.
- Confident, approachable, and flexible—willing to tackle a variety of tasks as needed.
- Hardworking, conscientious, and takes pride in delivering high-quality work.
- Excellent written and verbal communication skills.
- You embody our company people values:
- Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
- Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
- Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
- Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
- Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
Why You’ll Love Working With Us
- Competitive salary uncapped commission — your effort directly rewards you
- 100% company-paid healthcare and 401(k) plan to secure your future
- 15 days PTO local holidays, plus an extra day off for your birthday
- Make a global impact: a tree planted in your honor
- Fun team socials and monthly Pizza Fridays
- Employee referral bonus program — help friends join and earn rewards
- Supportive, dynamic environment where your contribution truly matters
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.