Maintenance Account Manager

Position Summary
The Maintenance Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients. This role is responsible for ensuring client satisfaction, operational efficiency, and financial performance, while also identifying opportunities for growth through enhancements and additional services.

This position requires a balance of relationship management and field operations oversight.

Key Responsibilities

Client & Relationship Management

• Serve as the primary liaison for assigned client accounts
• Build strong, long-term relationships to ensure client retention
• Communicate regularly with clients to address needs, concerns, and expectations
• Lead contract renewals and maintain service agreements

Operations

• Conduct regular site visits and property inspections
• Ensure quality standards are consistently met
• Partner with Production and Operations teams for efficient execution
• Manage punch lists, service schedules, and contract compliance

Financial & Business Management

• Manage budgets, job costs, and gross margins
• Track labor, materials, and production performance
• Review budget vs. actual reports and identify improvements
• Prepare and present estimates for maintenance and enhancement projects

Revenue Growth & Sales

• Identify upsell opportunities (enhancements, irrigation, additional services)
• Develop and present proposals to clients
• Support business growth through account expansion

Leadership & Team Support

• Collaborate with Production Managers and field teams
• Provide guidance, accountability, and performance feedback
• Promote teamwork and a positive culture
• Assist with employee relations and operational challenges

Administrative & Compliance

• Maintain accurate job files, contracts, and customer records
• Utilize systems such as Aspire for reporting and tracking
• Ensure compliance with company procedures and documentation standards

Qualifications

• Experience in account management, operations, or sales (landscape/service industry preferred)
• Strong understanding of job costing, budgeting, and financial performance
• Proficiency in Microsoft Office (Aspire experience is a plus)
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple accounts and priorities
• Leadership mindset with strong interpersonal skills
• Valid driver license required
• Ability to travel locally for site visits and meetings

Work Environment & Expectations

• Combination of field and office work
• Ability to work outdoors and perform site inspections
• Fast-paced, client-focused environment

Important Hiring Requirement

• Drug-free workplace
• Must pass a pre-employment drug screening

What We Offer

• Base salary commission
• Company vehicle
• Paid time off (PTO)
• Health, dental, and vision insurance