What are the responsibilities and job description for the Medical Front Desk Receptionist position at Pine Knob Urgent Care?
Job Overview
We are seeking a dynamic and detail-oriented Medical Front Desk Receptionist to join our healthcare team. In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative tasks. Your energetic approach and excellent communication skills will help streamline clinic operations, support patient care, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to a patient-centered healthcare setting where your organizational skills and medical knowledge will make a meaningful difference.
Responsibilities
- Greet patients and visitors warmly, providing exceptional customer service while managing check-in and check-out procedures.
- Schedule appointments using electronic health record (EHR) systems ensuring accurate and timely patient bookings.
- Verify patient insurance coverage, and process payments.
- Maintain and update electronic health records (EHR), ensuring all documentation review complies with HIPAA regulations and clinical confidentiality policies.
- Answer patient calls professionally, providing information or directing calls to appropriate staff members with excellent phone etiquette.
- Support clinical staff by coordinating patient flow, managing medical scheduling, and handling clerical duties with efficiency.
Requirements
- Strong organizational skills with attention to detail in filing, record management, and health information management practices.
- Bilingual abilities are highly preferred to serve diverse patient populations effectively.
- Previous clinic experience combined with excellent customer service skills to create a positive patient experience.
- Ability to handle sensitive information confidentially while adhering to HIPAA guidelines.
- Strong communication skills including phone etiquette and professional demeanor in all interactions.
Join our team where your enthusiasm for healthcare administration will help us deliver outstanding patient service while supporting the smooth operation of our clinic!
Benefits:
- Flexible schedule
- On-the-job training
- Paid sick time
- Paid training
- Uniform allowance
Work Location: In person