What are the responsibilities and job description for the BDC Service Coordinator position at Pine Belt Enterprises?
Service Coordinator
Join Pine Belt Enterprises, where your talent can make a difference! We have an award-winning team that offers plenty of growth opportunities, earning potential, and a team that appreciates your drive, skills, and ability. Time after time, Pine Belt Enterprises has turned the automotive industry upside down through innovative services and a continual push to be the #1 choice for career growth opportunities. We are looking for people who can make a difference - we believe that an innovative team can accomplish anything! Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
We Offer:
- Competitive salary and comissions.
- Paid holidays and vacation time
- Health, Dental, Life, and Disability insurance
- 401(k) Retirement Plan
- Employee vehicle purchase program
- Professional working environment
- Job-specific training and advancement opportunities
Automotive Service Coordinator Responsibilities:
- Timely response to service requests by customers
- Work alongside the BDC department
- Communicate effectively with telephone and Internet customers and prospects.
- Update records and enter customer information into systems
- Set customer appointments for dealership visits.
- Follow up with customers to ensure the quality of services
- Maintain e-mail/phone follow-up schedules for all customers.
- Enhance skills through ongoing training, feedback, and quality assurance results.
Requirements:
- Service experience is a plus
- Experience in appointment schedling
- Take care of the customers' needs.
- Solve practical problems within guidelines.
- Work at a sustained pace and produce quality work.
- Professional appearance and work ethic
- Complete assigned tasks on a timely basis.
- Adhere to company policies and procedures
- Effective writing ability and basic computer skills
Preferred Skills:
- Typing 30 wpm.
- Bilingual preferred - especially Spanish
- Experience using Office telephone systems
- Experience in a similar customer service role
- Experience in a Call Center environment
- Knowledge of standard office equipment
Job Type: Full-time
Pay: $21.07 - $22.23 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $21 - $22