What are the responsibilities and job description for the Victim Support Specialist - Registry position at Pinal County?
JOB SUMMARY
Assist in implementing and facilitating victim/witness participation in the prosecution of cases through the criminal justice system by performing office and clerical work of moderate difficulty. This is a working/journey position, which works under supervision.
Assist in implementing and facilitating victim/witness participation in the prosecution of cases through the criminal justice system by performing office and clerical work of moderate difficulty. This is a working/journey position, which works under supervision.
NOTICE TO APPLICANTS:
- The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries will require an internal equity review and those that are above the first quartile will require additional approval.
Having been disciplined by any employer, including military, as an adult for abuse of leave, gross insubordination, dereliction of duty or persistent failure to follow established policies and regulations.
'Having been involuntarily dismissed, for any reason other than layoff, from two or more employers as an adult.
Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement as well as other persons with a reasonable explanation for an extensive job history.
Resigning from any paid position without notice may be disqualifying, except where the presence of a hostile work environment is alleged or other reasonable cause existed.
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
- Assess and prioritize the needs of victims.
- Maintain contact with victim.
- Make referrals to appropriate community agencies.
- Monitor case status reports.
- Provide explanations to inquiries about the criminal justice system.
- Provide victim stabilization.
- Compile reports and summaries of work.
- Assist and provide victims with court and release information of the defendants that are in custody on their cases via the phone, mail, or email.
- Refer the victims to the appropriate person or agency to assist them with the prosecution of their cases through the criminal justice system of Pinal County.
- Maintain records of all services provided to victims.
- Provide an annual report to the Attorney General's Office.
- Update existing policies and educate and inform fellow staff, supervisors, volunteers, and victims about the Pinal County Adult Detention Center's victim rights procedures.
- Send Customer Service Surveys to victims to obtain feedback information.
- Maintain and control complex filing systems.
- Maintain records and prepare reports.
- Operate a variety of office machines.
- Assist with the preparation and publication of informational brochures.
- Receive and distribute correspondence.
- Verify and complete records, forms, and documents.
- Train personnel.
- Comply with Victims' Rights statutes, ACSA, and Juvenile Court rules.
- Maintain regular, in-person attendance to effectively perform assigned duties
- Collaborate and work cooperatively with team members to achieve organizational goals
- To promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.
MINIMUM REQUIREMENTS TO PERFORM WORK:
- Associate's degree in Criminal Justice, Sociology, Counseling, or a related field.
- Three (3) years of responsible clerical experience.
- Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
- Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
- Knowledge of the criminal justice and juvenile justice system.
- Knowledge of laws and regulations pertaining to victims and witnesses.
- Knowledge of human services agencies within Pinal County.
- Knowledge of Business English, spelling, and arithmetic.
- Knowledge of clerical and office practices and procedures.
- Ability to plan, organize, and maintain workflow.
- Ability to maintain records and prepare reports.
- Ability to maintain complex filing systems.
- Ability to follow written and verbal instructions.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, reach, perform repetitive motion, operate motor vehicles, lift, hear, speak, walk, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Salary : $39,411 - $59,117