What are the responsibilities and job description for the Contact Center Agent I (Call Center) position at PINAL COUNTY FEDERAL CREDIT UNION?
We currently have an opening for a Full-time Contact Center Agent I (Call Center). This position is responsible for answering and processing all phone and internet transactions to promote Credit Union Services and provide members with consistent, accurate and courteous service. This individual is also responsible for delivering a high level of member service on chat and text channels.
- Maintain high degree of knowledge relating to credit union products and services.
- Increase utilization of services by identifying member needs and appropriately offering products and services.
The successful candidate must be proactive and able to demonstrate consistent self-motivational/self-starter abilities; must be detail oriented and able to multi-task. This person should have good written and verbal communication skills. Knowledge of computers and software applications in Windows, Excel, and Word required. Requires education associated with high school diploma and one-year experience in a financial institution, call center or related customer service field. Bilingual preferred. Must project a professional image. Must be people oriented and a team player!
Salary : $20