What are the responsibilities and job description for the Medical Receptionist position at Pima Pain Center?
Job Summary
Pima Pain Center is seeking a dependable, compassionate, and professional Medical Receptionist to serve as a welcoming point of contact for our patients. As a member of our front office team, you will also serve as a patient care representative, coordinating appointments, maintaining accurate records, and providing excellent customer service.
The ideal candidate is organized, attentive to detail, and able to support patients and clinical staff in busy medical practice.
Responsibilities
- Greet patients and visitors warmly and professionally.
- Verify appointment details and complete patient check-in and check-out using the electronic health record (EHR) system.
- Schedule office visits, treatments, procedures, and follow-up appointments according to the guidelines established.
- Obtain, verify, update, and scan patient identification, health insurance cards, and other required documents.
- Ensure patient intake forms are complete before entering or scanning them into the patient’s electronic medical record.
- Verify insurance eligibility and benefits according to practice procedures.
- Review patient chart alerts and communicate relevant information to appropriate staff.
- Collect copays and other patient payments, provide receipts, and follow established payment collection and money-handling procedures.
- Prepare and balance daily copay logs.
- Provide patients with financial information according to practice policies and direct billing questions to the appropriate department.
- Answer telephone calls professionally, take complete messages, address administrative inquiries, and route clinical questions to the appropriate staff.
- Maintain accurate patient records and protect confidential information in accordance with HIPAA requirements and practice policies.
- Communicate effectively with patients, visitors, vendors, and staff to support efficient office operations.
- Maintain an organized front desk area and lobby.
- Assist clinic staff with clerical duties and provide wheelchair assistance from procedure rooms to vehicles as needed and trained.
- Perform other assigned duties.
Position Requirements
- High school diploma or equivalent.
- At least one year of related experience in a medical office or healthcare setting.
- Strong clerical and computer skills.
- Familiarity with electronic medical record or electronic health record (EMR/EHR) systems.
- Knowledge of medical terminology and health insurance processes.
- Excellent customer service and communication skills, both by telephone and in person.
- Strong organizational skills and attention to detail.
- Ability to multitask and maintain professionalism in a busy environment.
- Ability to handle sensitive information discreetly and maintain patient confidentiality.
- Dependability, consistent attendance, and a collaborative approach to teamwork.
Job Type: Full-time
Work Location: In person
Equal Opportunity Employer
Pima Pain Center is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other status protected by applicable law.
Pay: $16.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $20