What are the responsibilities and job description for the Community & Workforce Coordinator - Community Assistance Division position at Pima County?
Job Description Summary
Department - Community Resources & Workforce Development
Job Description
Job Type: Classified
Job Classification: 5514 - Community & Workforce Coordinator
Salary Grade: 11
Pay Range
Hiring Range: $54,891 - $65,873 Annually
Pay Range: $54,891 - $76,856 Annually
Range Explanation
The coordinator serves as a key resource for staff regarding program policies, funding availability, documentation requirements, and appointment scheduling. This role supports the Division Manager in implementing program improvements, maintaining consistent service standards, and ensuring equitable, compassionate, and efficient assistance to community members experiencing housing instability or financial hardship.
Essential Functions
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
Bachelor’s degree from an accredited college or university with a major in public or business administration or a field closely related to the program area, AND one year of experience working in health, human services, or a similar field, as determined by the Appointing Authority at the time of recruitment.
(Relevant experience and/or education from an accredited college or university may be substituted.)
Or
One year of experience with Pima County as a Community & Workforce Specialist I or II or similar Pima County position, as determined by the department head at the time of recruitment.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information
Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
Working Conditions: Working conditions will be determined by the position.
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
Department - Community Resources & Workforce Development
Job Description
Job Type: Classified
Job Classification: 5514 - Community & Workforce Coordinator
Salary Grade: 11
Pay Range
Hiring Range: $54,891 - $65,873 Annually
Pay Range: $54,891 - $76,856 Annually
Range Explanation
- Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
- Pay Range is the entire compensation range for the position.
The coordinator serves as a key resource for staff regarding program policies, funding availability, documentation requirements, and appointment scheduling. This role supports the Division Manager in implementing program improvements, maintaining consistent service standards, and ensuring equitable, compassionate, and efficient assistance to community members experiencing housing instability or financial hardship.
Essential Functions
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
- Coordinates and participates in the activities of a specialized Community & Workforce Development program;
- Conducts program activities with a focus on providing urgent and compassionate services to individuals in need, in collaboration with other County departments and community partners;
- Contributes to the development of program goals and objectives, and ensures these goals and objectives are met;
- Provides support and participates in daily activities essential to achieving program objectives;
- Researches, analyzes, and reports on program activities;
- May coordinate and/or supervise daily staff activities;
- May perform necessary managerial functions in the absence of management;
- Works to keep programs on schedule, within budget, and functioning smoothly;
- May write and submit grant applications, prepare solicitations related to program activities, and review proposals.
Bachelor’s degree from an accredited college or university with a major in public or business administration or a field closely related to the program area, AND one year of experience working in health, human services, or a similar field, as determined by the Appointing Authority at the time of recruitment.
(Relevant experience and/or education from an accredited college or university may be substituted.)
Or
One year of experience with Pima County as a Community & Workforce Specialist I or II or similar Pima County position, as determined by the department head at the time of recruitment.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
- Minimum two (2) years experience managing high-volume hotlines or service hubs, including schedule coordination and coverage planning.
- Experience handling escalations, resolving conflicts, and supporting staff through challenging client interactions.
- Experience with/knowledge of homelessness prevention programs, emergency assistance, tenant support, workforce development, and community resources.
- Minimum two (2) years experience interpreting and disseminating program policies, funding requirements, and eligibility criteria to staff clearly.
- Minimum two (2) years experience managing schedules, appointment availability, and changes to funding or program capacity.
- Experience working collaboratively in a fast‑paced team environment and adapting to evolving program needs.
- Minimum two (2) years experience supervising, leading, or coordinating staff in social services, housing programs, call centers, or community-based programs.
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information
Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
Working Conditions: Working conditions will be determined by the position.
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
Salary : $54,891 - $65,873