Library Technical Assistant - Dusenberry-River Library

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7274596

# **Job Description Summary**

Department - County Free Library

# **Job Description**

**Job Type: Classified**

**Job Classification: 5914 - Library Technical Assistant**

**Salary Grade: 2**

**Pay Range**

**Hiring Range: \$17.13 - \$20.13 Per Hour**

**Pay Range: \$17.13 - \$23.13 Per Hour**

Range Explanation

• Hiring Range is an estimate of where you can receive an offer. The
  
  

actual salary offer will carefully consider a wide range of factors,

Including Your Skills, Qualifications, Experience, Education,

licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.
  
  

The part-time Library Technical Assistant plays a vital role in

delivering exceptional public service while supporting the daily

operations of the Pima County Public Library. In alignment with the

Americans with Disabilities Act, this classification may encompass a

wide range of tasks, knowledge, and skills, with assignments varying

according to departmental needs, including the expectation to work

weekends and evenings. Employees in this role assist community members

with library resources, technology, digital services, and account

support while upholding library policies and providing responsive,

culturally competent service. The position also requires strong

communication, problem-solving, and technical abilities to troubleshoot

equipment, support personal devices, and navigate a variety of software

platforms. Overall, the Library Technical Assistant contributes to a

welcoming and inclusive environment by offering knowledgeable guidance,

resolving concerns, and ensuring

• This part-time position may be required to work rotating shifts,
  
  

including evenings and weekends.** *

Essential Functions

As defined under the Americans with Disabilities Act, this

classification may include any of the following tasks, knowledge,

skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is

not a comprehensive listing of all functions and tasks performed by

incumbents of this class. Work assignments may vary depending on the

departments need and will be communicated to the applicant or incumbent

by the supervisor.

• Provides customer service by working directly with the public,
  
  

answering telephone calls, sending electronic communications,

interpreting and relaying library and Pima County policies and

procedures, resolving complaints, and providing technical assistance

with library equipment and software;

• Assists the public in the use of library resources and services
  
  

including the catalog, databases, online accounts, digital downloads

and self-service technologies;

• Troubleshoots and maintains library computers which includes working
  
  

with library department and Pima County IT staff to resolve

technological issues at division level;

• Assists library users with personal devices and technology including
  
  

common web-based platforms, digital downloads, operating systems,

software, and applications;

• Checks items in and out, issues and updates library cards, collects
  
  

fines, processes deposits, bills customer accounts, issues refunds,

processes reserved items and ILLs and researches information in

customer accounts;

• Provides services to community members and library users by
  
  

demonstrating cultural competence and emotional intelligence in

support of the Librarys diversity, equity and inclusion initiatives

as well as strategic directions;

• Communicates effectively both verbally and in writing;
• Abides by state and federal laws in handling confidential and
  
  

sensitive information;

• Demonstrates and utilizes skills in problem solving, decision
  
  

making, conflict resolution, de-escalation, and assessing needs of

library patrons to effectively answer questions and meet requests.

Minimum Qualifications

• Any combination of skills, education or experience that demonstrates
  
  

an ability to perform the duties and responsibilities identified in the

Classification. Other Specific Requirements May Be Identified By The

department head at the time of recruitment.**

• Qualifying education and experience must be clearly documented in the
  
  

\"Education\" and \"Work Experience\" sections of the application. Do

not substitute a resume for your application or write \"see resume\" on

your application.\

\

Preferred Quali**