Cash Management Supervisor

Purpose: This position coordinates the day-to-day operations of the Case Management program and services.

Reports To: Community Services System Director

Category: Full-time, Exempt

Compensation: From $28.17 Dependent upon relevant education, experience, and preferred qualifications.

Schedule, Post of Duty, & Travel Requirements:

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located remotely.
• Frequent travel is required between clients homes and PCOA locations.

Major Duties & Responsibilities:

• Meets regularly with direct reports to discuss cases, problem-solve, encourage professional development, and address performance issues.
• Troubleshoots and provides resources, solutions, and approvals for unusual situations or requests and elevates client/family concerns.
• Plans team meetings and trainings, and presents information on relevant topics.
• Leads huddles and small group trainings.
• Carries a small caseload as needed to stabilize challenging situations and/or when staffing issues exist.
• Collaborates with the Director and/or other PCOA staff to continuously review and improve programs/processes and to develop new ways of operation when the opportunity is identified.
• Monitors and tracks workflow to identify trends, areas of improvement, and successes for individual workers and the program as a whole.
• Provides data, reports, and updates to the supervisor as requested.
• Takes the lead in a variety of special projects as needed.

Essential Functions:

• Supervises the work of others, including planning, assigning, and scheduling work, reviewing work, and ensuring quality standards.
• Assists in the hiring, terminating, training, developing, performance review, and corrective action plans for staff.
• Communicates progress reports and analysis to leadership, reporting staff, and volunteers.
• Plans and coordinates the development, implementation, and execution of programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
• Assists in the development and administration of budgets, policies, projects, and programs.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Develops strategic partnerships with community representatives, external agencies, and other organizations.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).
• Facilitates individual and team meetings and huddles, and ensures staff attends required trainings and agency-related events.

Qualifications:

An equivalent combination of education and experience related to the position may be considered.

• A Bachelor's degree in Social Work, Human Services, or a closely related field; a Master's degree is preferred.
• At least four (4) years of experience in case management or social services; five (5) years is preferred.
• At least one (1) year of experience in a supervisory capacity; two (2) years is preferred.

Additional Qualifications:

• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, and Abilities:

• Knowledge of case management/care coordination practices, rules, regulations, and requirements.
• Knowledge of program management techniques and practices as applied to specific programs.
• Knowledge of supervisory principles and possession of strong leadership skills.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage multiple projects simultaneously, prioritize, and meet deadlines.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.
• Ability to train, mentor, and provide ongoing constructive feedback to the team.

PCOA offers a comprehensive benefits package, including:

• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their households.
• In-house training and professional development opportunities are available.

About Pima Council on Aging:

Pima Council on Aging’s mission is to promote dignity and respect for aging and to advocate for independence in the lives of Pima County’s older adults and their families. We are Pima County’s leading experts on aging well, advocacy, and unbiased information for older adults and their families. Founded in 1967, PCOA was among the first aging services organizations in the nation. We are passionate about improving the experience of aging in our community.

With more than five decades of service to Pima County’s communities, we have developed an unparalleled network of service partners and programs and older adults. This allows us to continually find new ways to serve our community through direct services and partnerships. We strive to be inclusive, innovative, and integrated into the fabric of our community. The agency budget of $17M, which includes Caregiver Training Institute and Pima Care at Home (members of the PCOA family of nonprofit agencies), is comprised of national, state, and local government contracts; grants, contributions, and gifts; program fees; and special event revenues.

Our Commitment to Equal Employment Opportunity:

At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Pay: From $28.17 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please tell us why you are interested in this position and why you are the best person for the job?

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Tucson, AZ 85710

Salary : $28