Specialist 1: Student Services (Multiple Opportunities)

We're excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement.

We're committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page .

All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check.

The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

Position Summary

The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, student records management, registration, and eligibility. This role guides students through the enrollment process, maintains and updates student academic records, schedules new student testing, and works with Division Teams to advise students in multiple areas of College programs and processes, including:

• Adult Education
• High School Equivalency Testing
• Enrollment and Registration
• New Student Orientation
• Assessment and Testing
• Welcome Desk
  
  

The work schedule for this position is flexible and may include working evenings and weekends.

Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 7/31/2028.

Duties & Responsibilities

• Guides and facilitates student admissions, program eligibility, course selection and registration
• Provides in-depth advising for new and returning ABECC students on the various class modalities and helps identify the programming options that meet student needs in ABECC programs
• Monitors and answers student inquiries using online services, email, and phone. Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
• Facilitate student tutorials and guidance in the use of student portals and online student services
• Facilitates and supports outreach and enrollment events and student engagement activities
• Process and maintain accurate and detailed student records; Initiate and manage associated correspondence related to student enrollment, data entry, and retrieve information from databases; ensure completeness and accuracy of the information submitted
• Prepare a variety of technical documents that involve: collecting and verifying information; assembling, compiling and printing reports; proofreading and distributing reports
• Maintain confidential records and sustain impeccable accuracy to sustain compliance standards
• Support new student orientation by providing program information and assisting students with digital literacy skills
• Perform other duties of a similar nature or level as required
  
  

Job Requirements/Qualifications

• One year (30 credits) of post-secondary education and
• One year of experience in student/customer service
  
  

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
  
  

Preferred

• Bilingual: Spanish
  
  

Knowledge, Skills And Abilities

• High ethical standards
• Quality customer service
• Open to change and continuous improvement
• Desktop computing, database entry, and troubleshooting skills
• Record keeping principles; maintaining accurate and detailed records; maintaining confidential student records; processing data entry, verifying and proofreading entries; processing various forms and applications
• Aptitude in office tools such as G-suite (email, Docs, Sheets), phones, digital forms, and cloud platform
• Strong verbal and written communication skills
• Superior customer service skills and experience working with diverse populations and people
• Apply interpersonal skills to interact with the general public, coworkers, and supervisor to create a wholesome learning community
• Adhere to state and federal guidelines, regulations, and policies as required
• Impeccable organization skills and the ability to prioritize while performing multiple tasks; allocates resources efficiently
• Demonstrate high quality judgment and decision making using critical thinking and complex problem solving techniques
• Ability to meet frequent data deadlines
  
  

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information

• Phone: (520) 206-4624
• TTY: (520) 206-4530
• Email: hr@pima.edu
  
  

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.