Access Control Officer

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Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an Access Control Officer to join our amazing team in Bell Canyon. For more information, please continue reading below!

Summary: The Access Control Officers’ main function is to ensure only authorized people enter the Bell Canyon community by verifying identification and logging in vehicles. Along with access control, Access Control Officers must patrol the community and properties owned by Bell Canyon Association. ACOs are responsible for observing and reporting all disruptions, unusual activities, and complaints to their immediate supervisor.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

We provide an environment for people that nurtures leadership, promotes personal success, and rewards those who exceed expectations.

We are thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive, open feedback, and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Job Duties and Responsibilities:

• Access and use entry program
• Log in through the computer and/or tablet.
• Enter visitor names into the entry program.
• Follow all entry procedures and policies
• Information must be inputted into the system accurately and efficiently.
• Checking IDs
• Ensure only those with permission enter the community.
• Alert the office of unauthorized construction work or materials delivery.
• Customer service
• ACO must be polite and professional when speaking with visitors, residents, and
  
  

owners either in person or on the phone.

• Patrol and Reporting
• ACOs must patrol the community when not taking the gate.
• Respond to resident calls/reports
• Homeless persons
• Suspicious activities/persons
• Lost pets/animals
• Disturbance of peace
• Loud Music
• Loud parties
• Reports must be made accurately and have all pertinent information,
  
  

then forwarded to immediate supervisor.

• Damage to BC property
• Vandalism
• Unusual activity
• Resident/Owner complaints
• Install transponders in authorized vehicles
• Maintain cleanliness of entry station
• Perform special tasks if instructed by the office
• Emergencies
• Traffic control
• Run generator in times of power outage
• Dealing with trespassers and homeless
• Communicate with emergency services
• Sending out community eBlasts and change bulletin Board only as directed by the supervisor.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.
  
  

Qualification Requirements

• Strong customer service skills.
• Able to respond with urgency and close the loop.
• Effective interpersonal and conflict management skills.
• Ability to practice sound judgement.
• Collaborate effectively with the residents/guest/visitors
• Excellent written and verbal communication skills.
• Must possess valid driver’s license and maintain DMV record that is acceptable per our insurance carrier’s guidelines.
• Must have personal vehicle to use for business purposes.
  
  

Education And/or Experience

• 1-2 years of experience working in a Customer Service role.
• High School Diploma required.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and operate business equipment.
• Ability to walk around community for extended periods of time, e.g. 1 to 2 hours.
  
  

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Community at Bell Canyon involves some animals, (horses) in designated areas.

• Typical office environment with low level noise exposure.
• Work in security booth
• Drive around community to inspect and observe
  
  

Salary Description

$18.00 - $20.00 Hourly