What are the responsibilities and job description for the Representative, Customer Sales Support – Inside position at Pilot Company?
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.
- Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork
- Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective
- Assist the credit department to prepare for and resolve customer issues
- Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.
- Collaborate with sales team to identify business opportunities
- Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Qualifications
- High school diploma or equivalent certificate required
- Minimum 1 year of corporate customer support work experience preferred
- Bilingual in Spanish
Specialized Knowledge
- Intermediate Microsoft Office skills
- Experience with a CRM (preferred Salesforce), PRS leads and other company software preferred
- Ability to gain knowledge of fuel and trucking industry
- Ability to gain knowledge of company products and offerings
Competencies
- Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phone
- Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
- Strong organizational skills with attention to detail
- Ability to communicate and interact effectively with different levels of the organization to negotiate, problem-solve, and complete projects.
- Ability to quickly learn new technology and use technology in all areas related to the role
- Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
- Excellent customer service skills with the ability to influence others and solve problems
Additional Information
- Nation-wide Medical Plan/Dental/Vision
- 401(k) Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay
- Onsite Gym
- Onsite Cafeteria
- All your information will be kept confidential according to EEO guidelines
