Demo

Category Manager, Facility Revenue

Pilot Company
Knoxville, TN Full Time
POSTED ON 3/21/2026
AVAILABLE BEFORE 5/21/2026

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to assist in team leadership and manage categories of service offerings with the goal of increasing gross profit dollars and building strategic advantages for the company.

Essential Functions

  1. Develop annual and multi-year category plan; write and present annual budget plan to senior team
  2. Review and report out on categories monthly and yearly performance to include financials, key performance indicators and underlying trends.
  3. Maintain in-depth knowledge of all contracts and obligations to ensure that both Pilot Flying J (PFJ) and vendor adhere to the agreed-upon term and spirit of the contract or agreement 
  4. Manage commercial aspects of category to include: pricing, marketing, offering and network placement
  5. Improve operational aspects of category to include: team processes, technology and expenses 
  6. Develop relationships with customers and suppliers as needed to grow categories
  7. Visit stores to engage customers and team members in category feedback on products
  8. Attend industry events and conferences to learn latest technology, trends and make connections
  9. Lead vendor process including review of new products, business planning, cost negotiations and RFP execution
  10. Study industry and category trends to support planning and development process
  11. Supervise direct report; coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews
  12. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  13. Ensure compliance with rules, regulations, policies, and procedures
  14. Complete other duties as assigned

Qualifications

  • High school diploma or equivalent certificate required
  • Bachelor’s degree in business or related field of study required
  • Minimum three years category management preferred
  • Minimum two years of managing people preferred

Specialized Knowledge

  • Intermediate Microsoft Office skills

Competencies

  • Ability to think strategically and analytically in day-to-day decisions and long-range planning
  • Ability to manage multiple tasks simultaneously and mentor others on the team to do the same
  • Ability to work independently or collaboratively on tasks
  • Strong and effective written and verbal communication and presentation skills
  • Ability to model agility and work effectively in a fast-paced, frequently changing business environment
  • Ability to adapt to new technologies

Travel

  • Travel required less than 25%, overnight may be required

Physical Requirements & Working Conditions

  • General office work requiring sitting or standing for long periods of time

Additional Information

Benefits

  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) and Flexible Spending Accounts
  • Employee Fuel Discount
  • Adoption Assistance
  • Tuition Reimbursement
  • Onsite Gym and Cafeteria
  • Weekly Pay

All your information will be kept confidential according to EEO guidelines

Salary.com Estimation for Category Manager, Facility Revenue in Knoxville, TN
$162,728 to $200,758
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