Assistant General Manager

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of the hotel. This position is responsible for overseeing daily activities across multiple departments, ensuring high standards of hospitality, safety, and operational efficiency. The Assistant General Manager contributes to strategic planning, pre-opening activities, and yield management to maximize profitability and guest satisfaction. They lead by example, fostering a positive work environment while identifying and solving operational challenges proactively. Ultimately, this role ensures that the hotel meets its financial goals while delivering exceptional service to guests.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years experience in hotel management or a similar hospitality leadership role.
• Proven knowledge of hotel operations, including front office, housekeeping, and food and beverage management.
• Strong understanding of safety procedures and compliance standards.
• Demonstrated ability to manage food costs and implement yield management strategies.

Preferred Qualifications:

• Experience in pre-opening hotel projects or new department launches.
• Certification in hospitality management or related professional credentials.
• Experience with hotel management software and property management systems.
• Strong problem-solving skills with a track record of improving operational processes.
• Previous experience working in a multi-unit or large-scale hotel environment.

Responsibilities:

• Assist the General Manager in overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance departments.
• Implement and monitor safety procedures to ensure compliance with health and safety regulations.
• Manage food costs and inventory control to optimize profitability without compromising quality.
• Lead pre-opening activities for new hotel properties or departments, ensuring all operational standards are met before launch.
• Analyze yield management data to adjust pricing strategies and maximize revenue.
• Identify operational problems and develop effective solutions to improve guest satisfaction and operational efficiency.
• Train, mentor, and supervise staff to maintain high performance and adherence to hospitality standards.
• Coordinate with vendors and suppliers to ensure timely delivery of goods and services.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring guest satisfaction. Knowledge of repetitive motions is important for understanding staff workflow and implementing ergonomic practices to reduce fatigue and injury. Pre-opening experience is utilized to coordinate and execute the launch of new hotel properties or departments effectively. Identifying and solving problems is a continuous process in this role, enabling the Assistant General Manager to address operational challenges swiftly. Yield management and food cost control skills are applied daily to optimize revenue and maintain profitability while upholding quality and safety standards.