IT Technician - Bowling Green, OH

About Us

Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of experience in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country.

Are you looking for a place to expand your skills and grow in a career? Our company promotes continuous learning, diverse work opportunities, and flexibility. We also provide defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs. Openings for experienced workers and training for entry level positions are always available. Start a career with us today!

Position Overview

The IT Technician is responsible for installing, configuring, maintaining, troubleshooting, and supporting information technology systems and infrastructure within a data center and/or industrial power plant environment. This position provides hands-on technical support for computers, networking equipment, communications systems, servers, cabling, and other IT infrastructure that supports critical plant and data center operations.

This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner.

What You'll Do

• Diagnose and resolve hardware, software, network, connectivity, and equipment issues.
• Respond to IT service requests and troubleshoot issues in a timely manner.
• Escalate complex issues to senior IT personnel, network engineers, controls personnel, or other appropriate departments.
• Perform preventative maintenance on IT and communications equipment.
• Document troubleshooting activities, repairs, equipment changes, and system configurations.
• Assist with system testing and verification following installations or repairs.
• Assist with the installation and maintenance of servers, switches, network equipment, and other data center infrastructure.
• Perform rack-and-stack activities, including mounting equipment, cable management, labeling, and equipment removal.
• Maintain organized and properly labeled cabling and equipment racks.
• Monitor equipment for alarms, connectivity issues, hardware failures, and environmental concerns.
• Follow data center procedures for access, equipment handling, change management, and system maintenance.
• Assist with maintaining high availability and reliability of critical IT infrastructure

What You'll Bring

• High school diploma or GED required.
• 1-3 years of experience in IT, networking, telecommunications, data center operations, industrial technology, or a related field preferred.
• Strong understanding of basic computer hardware, software, and networking concepts.
• Experience troubleshooting computers, network connectivity, and electronic equipment.
• Ability to read and understand basic technical documentation, diagrams, and equipment specifications.
• Basic knowledge of TCP/IP, Ethernet, LAN/WAN, DHCP, DNS, and wireless networking preferred.
• Ability to install, terminate, label, and test copper and/or fiber-optic cabling preferred.
• Ability to use basic hand tools and electronic/network testing equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical personnel.
• Ability to work independently as well as part of a multidisciplinary team.
• Ability to work in an industrial environment and around electrical, mechanical, and communications equipment.

Working Conditions

• Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time
• Lift and/or move up to 75 pounds
• Climb at heights of 300' for extended periods of time
• Work outdoors in a variety of weather conditions

Additional Eligibility Qualifications

This position requires the completion of a thorough background and pre-employment drug and alcohol screening. In accordance with The Company's Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested.

AAP/EEO Statement
This Company is an Equal Employment Opportunity Employer that provides opportunities without regard to any protected classes under applicable law.

ADA Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How We'll Support You

How We'll Support You

WE ARE NOW EMPLOYEE OWNED

Employees are beneficial owners through an ESOP (Employee Stock Option Plan) that works through a qualified retirement plan.

• Comprehensive Benefits
• Health/Life insurance
• 401(k) retirement plan
• Short/Long term disability
• Paid time off and holidays
• Paid lodging, per diem, and transportation provided for out-of-town work
• Employee focused work environment
  • On-the-job mentoring and training
  • Internal job postings
  • Performance and salary reviews
  • Employee feedback program
• Advancement through defined employee career paths
• Safety-first and drug free work environments
  • Bonuses and incentives for working safely
  • Company provided tools and basic safety equipment
  • PPE allowances with no restrictions on vendors
• Weekly pay with premium pay for Sundays and holidays
• Smart Money program with optional counseling to aid employees with financial goals
• Scholarship opportunities for dependent children