Pike's Wellness Manager

ABOUT THE OPPORTUNITY

Pike's Waterfront Lodge is one of Fairbanks' most established and respected hospitality properties. We are launching Pike's Wellness Journey — a first-of-its-kind wellness experience — and we need a dependable, organized Manager to oversee daily operations, lead our Wellness Ranger team, and ensure every guest has an exceptional experience.

This is a hands-on management role with real responsibility from day one. If you are a strong organizer who enjoys working with people, takes pride in running a smooth operation, and wants to be part of something new and exciting in Fairbanks, we want to hear from you.

THE ROLE

The Wellness Journey Manager is responsible for the day-to-day operation of Pike's Wellness Journey. You will manage a team of Wellness Rangers, oversee guest flow across multiple experience areas, maintain program quality and organization, and work closely with Pike's Waterfront Lodge leadership to meet operational and financial goals.

This is a full-time, year-round position. The candidate may have a variable schedule that includes evenings and weekends across our three daily session windows as the need arises.

COMPENSATION & BENEFITS

• $60,000 – $65,000 per year, depending on experience plus bonuses
• Medical benefits offered
• Paid vacation
• Full-time, year-round employment
• Complimentary access to all Pike's Wellness Journey modalities

WHAT YOU WILL DO

Daily Operations

• Manage the open and close of the Wellness Journey, ensuring all spaces are clean, stocked, and ready for each session
• Manage guest check-in, session flow, and transitions across all modalities including the Borealis Salt Cave, Arctic Glow Hydromassage, Aurora Frequency Chamber, Denali Crystal Lounge, the '67 Glass House with Red Light Therapy and PEMF, Aurora Discovery Sound Lounge, Blue Glacier Drift room, and Alpenglow Listening Library
• Monitor session capacity across three daily windows — 10am–2pm, 1pm–5pm, and 4pm–8pm — and make real-time adjustments as needed
• Maintain accurate daily records of guest counts, revenue, and session performance
• Coordinate with the Pike's Waterfront Lodge front desk and Pike's Landing Restaurant to ensure seamless guest experiences

Team Management

• Schedule, supervise, and support a team of Wellness Rangers across all shifts
• Conduct onboarding and ongoing training to ensure consistent, high-quality service delivery
• Address performance issues promptly and professionally
• Foster a positive, team-first work environment that reflects Pike's standards of hospitality

Guest Experience

• Greet guests, answer questions, and resolve concerns with warmth and professionalism
• Ensure Wellness Rangers are communicating the story and benefits of each modality clearly and accurately
• Gather and relay guest feedback to the lodge leadership team
• Support special programming including Date Nights, the Chena Hot Springs shuttle, and Gold Nugget Single Experience Cards

Organization & Reporting

• Maintain organized systems for scheduling, supply inventory, equipment maintenance logs, and guest records
• Prepare regular reports on session occupancy, revenue performance, and team attendance for lodge leadership
• Track supplies and coordinate restocking of consumables across all experience areas
• Communicate proactively with Pike's Waterfront Lodge management on operational updates and needs

WHAT WE ARE LOOKING FOR

Required

• 2 years of management or supervisory experience in hospitality, retail, tourism, wellness, or a related field
• Strong organizational skills — you keep things running smoothly and don't let details fall through the cracks
• Experience leading a team in a fast-paced, guest-facing environment
• Clear, professional communication skills — with guests, staff, and management
• Availability to work a variable schedule including evenings, weekends, and holidays if needed
• Basic proficiency with computers and scheduling or point-of-sale software
• A calm, solution-oriented approach when challenges arise

Preferred

• Background in wellness, spa, experiential tourism, or a similar industry
• Familiarity with wellness modalities such as halotherapy, red light therapy, or massage
• Experience with inventory management or basic financial reporting
• A personal interest in health, wellness, or outdoor adventure

ABOUT PIKE'S WELLNESS JOURNEY

Pike's Wellness Journey is an indoor and outdoor wellness experience rooted in Circadian Rhythm science and the traditions of Alaska's Indigenous peoples. Guests move through the Borealis Salt Cave, Denali Crystal Lounge, Arctic Glow Hydromassage, Red Light Therapy and PEMF, self-guided wellness, Aurora Discovery Sound Lounge, and the Alpenglow Listening Library — before heading outside to meet our reindeer, walk to the Aurora Kissing Bridge, and dine at Pike's Landing Restaurant.

We also offer round-trip transportation to Chena Hot Springs, Date Night programming, Gold Nugget Single Experience Cards, and Weekend Staycation packages for local Fairbanks residents.

HOW TO APPLY

Send your resume and a brief cover letter to gm@pikeslodge.com

Subject line: Wellness Journey Manager — [Your Name]

Applications are reviewed on a rolling basis. This position will remain open until filled.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $65,000