211 Community Engagement Specialist for Mineral, Saguache, Rio Grande, Alamosa, Costilla and Conejos Counties

ROLE DESCRIPTION

Posting closes August 15

Position Title: 211 Community Engagement Specialist for Mineral, Saguache, Rio Grande, Alamosa, Costilla and Conejos Counties

Reports to: Chief Impact Officer

Salary: $21.00/hour

Location: Remote – Work from home. Must live in one of the 6  counties.

Division: 211

Classification: Temporary/Part-time – 10 - 15 hours/week, no benefits

Supervises: N/A

PIKES PEAK UNITED WAY MISSION STATEMENT: To enhance youth success and family stability in the Pikes Peak Region by leading and lifting the most vulnerable in our community with mentorship, life resources and real job opportunities. Our signature programs and partner agencies intently focus on connecting youth and their families to resources at the beginning of their life journey to ensure access to fundamental needs of food, shelter, and learning resources for all. #strongertogether

POSITION OVERVIEW: Increase the utilization of the 211 system by stakeholders, to include public and non-profit agencies, faith-based programs, and the public. The Community Engagement Specialist shall provide support services to human service agencies to assist in recruitment and maintenance in the statewide database including agency in-service presentations and technical assistance to improve database listings. The Community Engagement Specialist will also provide information to civic groups and government at all levels.

ESSENTIAL FUNCTIONS

• Searches out and recruits additional service providers in accordance with the inclusion/exclusion policy, ensuring that all Mineral, Saguache, Rio Grande, Alamosa, Costilla and Conejos citizens have access to appropriate resources, regardless of geographic location.
• Maintains information and updates resources in the neighborhood counties in the San Louis Valley.
• Develops relationships with local and state government officials to promote and increase awareness of how Pikes Peak United Way 211 assists people in their communities.
• Provides presentations to community stakeholders and displays at community events to improve the knowledge of the public of 211 as a statewide resource.
• Seeks out networking and vending opportunities at relevant conferences and professional events to increase awareness of PPUW 211.
• Provides representation of human services committees to network and collaborate with community agencies.
• Prepares regular reports on outreach activities in the approved format and time frame.
• Develops and disseminates fact sheets, 211 educational materials, promotional products, quick guide directories and other publications requested by stakeholders.
• Coordinates efforts with the Database Specialist to ensure new programs are entered correctly and problems are resolved efficiently.
• Acts as a Relief Community Resource Specialist during emergencies as needed and provides support to the PPUW 211 Director during local, regional, and statewide emergencies.

JOB QUALIFICATIONS:

• Effective public speaking skills
• Spanish speaking a plus
• Reliable and strong internet connection is a must.
• Strong work ethic with emphasis on integrity and accountability
• Excellent interpersonal, leadership, organizational and communication skills
• Reliability to complete required tasks in a prompt, effective and efficient manner
• Strong computer and analytical skills; previous database a plus.
• Professional demeanor and appearance

CORE COMPETENCIES for ALL UNITED WAY PROFESSIONALS:

• Mission Focused – top priority is to create real social change that leads to better lives and healthier communities.
• ·Relationship Oriented – understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator – understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven – dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.     
• Brand Steward – understands his/her role in growing and protecting the reputation and results of the greater network.

ENVIROMENTAL FACTORS:

Business office environment; professional dress/attire expected. Physical demands of the position include the ability to talk and hear, prolonged sitting and/or standing, occasional lifting up to 50 pounds, and regular use of computer and telephone. The position involves frequent and routine public contact and travel to outside meetings and events. Reliable transportation, valid driver’s license and verifiable automobile insurance are required. Occasional evening and weekend hours are expected. 

This posting is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.

Pikes Peak United Way is dedicated to the principles of equal employment opportunity. It is the policy of Pikes Peak United Way to staff positions with the best-qualified people regardless of age, race, sex, color, religion, national origin, disability, genetic information, or any other applicable status protected by federal, state or local law.