What are the responsibilities and job description for the Executive Casino Host position at Pikemann?
Open to relocation assistance!
Our client is searching for talented Casino Hosts and Player Development professionals.
As an Executive Casino Host you'll be at the forefront of delivering unforgettable experiences for our VIP guests. This role is all about building lasting relationships, offering unparalleled service, and ensuring our high-value players feel like true VIPs. Your expertise will drive loyalty, elevate guest satisfaction, and help fuel the growth of our casino's success.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Build and nurture strong relationships with high-value casino guests.
- Create personalized experiences that exceed guest expectations and elevate their loyalty.
- Welcome new casino guests, introducing them to the full spectrum of what the casino has to offer.
- Manage reservations for exclusive casino events, including tournaments, giveaways, concerts, and parties.
- Dispense premium amenities to qualified high-end guests.
- Reactivate dormant high-value players through direct contact (mail, telephone, personal visits, etc.).
- Collaborate with Casino Marketing and other departments to identify VIP guests and ensure their satisfaction.
- Handle guest concerns and complaints swiftly and professionally.
- Work closely with the Casino Marketing team to deliver on strategic marketing initiatives aimed at high-value players.
- Stay informed of all upcoming events at the property to ensure guests are aware and engaged.
- Assist with the training of new Casino Marketing staff on operational procedures, IT systems, and team philosophies.
Requirements
