What are the responsibilities and job description for the Operations Support Specialist I position at Pike Corporation?
Job Description
SUM M A R Y:
This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.
Essenti a l Dutie s a Ndresponsibilitie s
Under supervision the individual in this role is expected to:
Input information accurately from a variety of sources into computer database or applications to support time and expense entry, work management, invoicing, AP, expense reconciliations or and other processes as assigned.
Provide general administrative and clerical support including mailing, scanning, and copying. May serve as the receptionist for the Pike Engineering facility.
Run reports from a variety of tools or systems and review data inputs/outputs for completeness and correctness
Arrange employee engagement activities in the office.
Prepare and modify documents including correspondence, reports, drafts, memos and emails as directed
Meet established deadlines and deliver requested information in a timely manner
Scheduling and coordinating meetings and appointments; maintain the master calendar of in-house meetings and manage employee calendars & availability
Support company and client sponsored events by organizing and scheduling catering, facilities, restaurants, or other vendors as necessary.
Maintain a variety of general administrative reports and databases including fleet, phone lists, storm rosters, occupancy and PPE assignment.
Cost-effectively monitor and order office supplies as required
Assist with new employee on-boarding process
Assist with maintaining fleet vehicles with coordinating and managing maintenance appointments and tracking mileage. Outfitting fleet vehicles with required up-to-date equipment.
Performotherdutiesasassignedbymanagement.
CO M PLEXITY OF WORK: Semi-routine; majority of work covered by established procedures.
RE L A T IONSHI P OUTSID E WOR K GROU P :
Exchange of information, which occasionally requires tact and/or diplomacy.
SUPERVISORYRESPONSIBILITIE S: N/A
QU A LIFIC A TIONS :Toperformthisjobsuccessfully,anindividualmustbeableto performeachessential du t ysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orability required.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe essentialfunction s.
0-1 Year(s) Experience in similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.
l a Ngu a g e Skill s
☒ Color Vision (ability to identify and distinguish colors)
WOR K ENVIRONMEN T :Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthose anemployeeencounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodations m ay b e m adetoenableindividualswithdisabilitiestoperformtheessentialfu nctions.
Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Pike Engineering is an equal opportunity employer
EOE/Minorities/Females/Vet/Disabled
Pike Engineering is a Non-Union Company
About Us
About Us
Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.
“Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.
Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.
About The Team
Engineering
Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.
SUM M A R Y:
This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.
Essenti a l Dutie s a Ndresponsibilitie s
Under supervision the individual in this role is expected to:
Input information accurately from a variety of sources into computer database or applications to support time and expense entry, work management, invoicing, AP, expense reconciliations or and other processes as assigned.
Provide general administrative and clerical support including mailing, scanning, and copying. May serve as the receptionist for the Pike Engineering facility.
Run reports from a variety of tools or systems and review data inputs/outputs for completeness and correctness
Arrange employee engagement activities in the office.
Prepare and modify documents including correspondence, reports, drafts, memos and emails as directed
Meet established deadlines and deliver requested information in a timely manner
Scheduling and coordinating meetings and appointments; maintain the master calendar of in-house meetings and manage employee calendars & availability
Support company and client sponsored events by organizing and scheduling catering, facilities, restaurants, or other vendors as necessary.
Maintain a variety of general administrative reports and databases including fleet, phone lists, storm rosters, occupancy and PPE assignment.
Cost-effectively monitor and order office supplies as required
Assist with new employee on-boarding process
Assist with maintaining fleet vehicles with coordinating and managing maintenance appointments and tracking mileage. Outfitting fleet vehicles with required up-to-date equipment.
Performotherdutiesasassignedbymanagement.
CO M PLEXITY OF WORK: Semi-routine; majority of work covered by established procedures.
RE L A T IONSHI P OUTSID E WOR K GROU P :
Exchange of information, which occasionally requires tact and/or diplomacy.
SUPERVISORYRESPONSIBILITIE S: N/A
QU A LIFIC A TIONS :Toperformthisjobsuccessfully,anindividualmustbeableto performeachessential du t ysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orability required.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe essentialfunction s.
- REGU L A R A T TEND A NC Eisrequired.
- EDU C A T ION and/or EXPERIENCE
- Required High school degree or GED.
- Preferred Associates degree (AA or equivalent from tw o - y e ar college or technical school).
0-1 Year(s) Experience in similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.
l a Ngu a g e Skill s
- Ability to read and interpret documents such as procedure manuals, operational procedures, etc.
- Ability to write simple correspondence.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to compute rate, ratio and percent and to draw and interpret spread sheets
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving few concrete variables in standardized situations.
- Required computer skills and knowledge of relevant software
- Required knowledge of operation of standard office equipment
- Required knowledge of clerical and administrative procedures and systems such as filing and record keeping
- Demonstrated ability to work independently and follow through on assignments
- High energy level with ability to work in fast paced, ambiguous environment
- Professional appearance maintained at all times
- Ability to deal and work well with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds.
- Team oriented
- How much on t h e job time is spent in the following ph y sical activities?
- Stand Up to 1/3 (Occasionally)
- Walk Up to 1/3 (Occasionally)
- Sit 2/3 and more (Regularly)
- Talk or Hear 1/3 to 2/3 (Frequently)
- Use Hands to Feel, Handle or finger tools or controls 2/3 and more (Regularly)
- Climb or balance None
- Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally)
- Reach with Hands and Arms Up to 1/3 (Occasionally)
- Taste or Smell None
- Doesthisjobrequirethatweightbeliftedorforcetobeexerted?If so,howmuchandhowoften?
- Up to 10 Pounds Up to 1/3
- Up to 25 Pounds Up to 1/3
- Up to 50 Pounds None
- Up to 100 Pounds None
- More than 100 Pounds None
- Doesthisjobhaveanyspecialvisionrequirements?
☒ Color Vision (ability to identify and distinguish colors)
WOR K ENVIRONMEN T :Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthose anemployeeencounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodations m ay b e m adetoenableindividualswithdisabilitiestoperformtheessentialfu nctions.
- W e t,humid conditions(non- weather) None
- Work near moving mechanical parts Up to 1/3 (Occasionally)
- Work in high, precarious places None
- Fumes or airborne particles None
- Toxic or caustic chemicals None
- Outdoor weather conditions None
- Extreme cold (non-weather) None
- Extreme Heat (non-weather) None
- Risk of electrical shock None
- Work with explosives None
- Risk of radiation None
- Vibration None
Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Pike Engineering is an equal opportunity employer
EOE/Minorities/Females/Vet/Disabled
Pike Engineering is a Non-Union Company
About Us
About Us
Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.
“Essential” is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.
Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.
About The Team
Engineering
Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.