Supervisor, Patient Registration, FT Days

Develops, administers and coordinates all Patient Registration and Financial counseling functions to ensure daily efficient operations and staff compliance with all established policies and procedures. Directly is responsible for daily departmental operations, in-service education, staff organization, evaluations, continuous departmental and staffing quality improvement and guest relations promotion under the direction of the Director.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong demonstrated leadership and organizational skills
• Demonstrated ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to plan and direct their activities
• Ability to judge the appropriate actions in response to change, circumstances or problems.
• Ability to lead a large group of subordinates while ensuring a high level of engagement and performance.
• Skilled in building relationships with the other department leaders
• Knowledge of Medicare/Medi-Cal Guidelines, Joint Commission guidelines as it relates to registration/admitting/billing.
• Excellent English communication skills and grammar
• Computer proficiency to include Access Manager, MS4, Excel, Word, and other applications required to maintain efficiency within the registration and revenue cycle.
• Typing 45 wpm
• Good mathematical skills with the ability to plan a budget

Required Experience

• Minimum of four (4) years of hospital experience in Registration/Admitting is required
• Minimum of two years experience in a leadership role in hospital Registration/Admitting (or comparable education in Healthcare management)
• High school graduate, prefer AA or other evidence of continuing education
• Extensive knowledge of insurance registration procedures to include HMOs, PPOs, POS, Medicare,
• Medi-Cal, Affordable Health Care and Workers’ Compensation
• Minimum of four years experience with computer data entry and word processing
• Demonstrated teaching skills in orientation and instruction of new registration personnel
• Medical terminology knowledge required