Manager, Medical Practice Urgent Care

The Medical Practice Manager is responsible for overseeing the day-to-day operations of Medical Practice Clinic(s) ensuring efficient and effective office operations; holding all staff accountable to a patient centered culture; and ensuring that organizational goals and objectives are met at the department level.  Participates in budgeting, and growth and development efforts as required.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Knowledge of physician practice management methods and computerized systems preferred; knowledge of applicable clinic specialty preferred.
• Proficient in Microsoft Office applications; strong management skills with experience managing/motivating teams to high performance.
• Excellent verbal and written communication skills.
• Ability to effectively communicate to all members within the organization; excellent customer service skills with a strong focus on the patient experience.
• Ability to work well independently as well as within teams. 
• Ability to analyze problems and follow through on solutions and maintain quality control standards; ability to interpret, adapt and apply guidelines and procedures.
• Knowledge of quality improvement tools and techniques.
• Understanding of ICD-9 and CPT coding preferred.
• Excellent time management skills, ability to work well under pressure and ability to effectively adapt to changes within the work environment. 

Required Experience

• Bachelor’s degree in health care, business management or other related area preferred.
• Master’s degree in health care, business, public administration or related field preferred. 
• Minimum 3 years of relevant experience including 2 years progressively complex management experience overseeing operations in a healthcare setting preferred. 
• Lean training or process improvement training/certification preferred.