Deli/Bakery Associate Havana PT

Piggly Wiggly is seeking a Deli/Bakery Associate who enjoys serving customers and providing excellent, courteous, and prompt customer service. The ideal candidate will have experience in grocery retail food prep clean-up and be able to work in a fast-paced environment while maintaining a high level of safety mindedness and attention to detail.

We are a locally owned full-service grocery store. Our mission is to provide accessible, reliable, and safe products and services to grocery stores and other business investments efficiently and affordably through prudent business decisions for the communities we serve. We pride ourselves on great customer service, community connection, acting with integrity and respect and always be ready to serve, adapt, learn, and grow. 

The company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, state, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strive to have a safe workplace and therefore now conduct background screenings and drug testing. This employer participates in E-Verify.

Responsibilities for all staff

• Employees must be courteous, attentive, and professional with customers, vendors and peers and represent the company in a manner that will not discredit or disparage while on the clock and when in uniform outside of work.
• Employees must follow all safety rules and procedures and ensure that the store is kept in compliance with safety regulations at all times.
• Attendance and timeliness are a must for each shift.

Principle Responsibilities job specific:

• Arrives at the workstation on time, appropriately groomed, dressed, and ready to work; works all scheduled shifts and attends required training courses and meetings.
• Deli associates are responsible for preparing and serving food items, maintaining a clean and organized work area, and providing excellent customer service to all patrons. Prepare and serve food items such as hot meals, sandwiches, salads, soups, etc.
• Ability to obtain Food Manager certification within 12 months (submit with application if you have current certification)
• Ability to communicate with associates and guests to provide incredible Customer Service, including greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/service recommendations, and accommodating special requests.
• Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered per applicable guidelines and Company policies and procedures.
• Practice preventive maintenance by properly operating and inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Understand the company’s checkout/purchasing procedures to include how customers and staff pay for items in the store.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, coupons, etc. and checkout procedures according to company policy.
• Assist with inventory management and ordering supplies as needed.
• Performs other duties as assigned to include stocking, cleaning, etc.
• Ability to prioritize requests and department activities while managing interruptions and attending to details to complete tasks within deadlines, using good organizational skills.
• Ability to read, count and write, to accurately complete all documentation.
• Ability to freely access all areas of the store including the selling floor, stock area and register area.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds, occasionally up to 100 pounds. With or without a reasonable accommodation
• Ability to stand and/or bend over a worktable for duration of shift. With or without a reasonable accommodation
• Ability to work varied hours/days as business dictates.
• Understanding of and compliance with company quality goals.
• Other related duties as may be needed in the department.

Knowledge, Skills, and Ability

Excellent communication and interpersonal skills to interact with staff, customers, and suppliers effectively.

• Strong organizational and multitasking abilities to handle multiple responsibilities and prioritize tasks.
• Knowledge of OSHA and Certifications necessary for the handling of raw and cooked foods.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, coupons, etc. and checkout procedures according to company policy. Ensuring that managers and staff have received training as appropriate.

Required Qualifications

• Must be 18 years of age or older
• High School Diploma or Equivalent
• Ability to read, write, and speak English proficiently
• Ability to understand and follow instructions
• Customer service experience
• Ability to handle stressful situations
• Ability to work in a fast-paced environment
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Excellent Customer Service Attitude and Skills must be supported by resume
• Prior experience in a deli or food service environment preferred must be supported by resume
• Deli experience, must be supported by resume