Information Systems Technician

Posted 7/31/2026 until 8/14/2026 or until filled

Pierpont Community & Technical College

Job Description

JOB TITLE: Information Systems Technician

AGENCY: Pierpont Community and Technical College

WORK LOCATION: Pierpont Advanced Technology Center, 500 Galliher Drive Fairmont, West Virginia 26554

REPORTS TO: Chief Information Officer

FLSA Status: Exempt

Employee Category: Nonclassified

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GENERAL JOB SUMMARY:

The Information Systems Technician delivers comprehensive technical support and operational maintenance for hardware, software, and peripheral systems within an institutional unit or functional area. This role provides optimal performance, reliability, and security of end-user computing environments. Operating with standard professional guidelines, the technician exercises independent judgment in troubleshooting and problem resolution while contributing directly to the efficiency of departmental workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists staff with the deployment, configuration, maintenance, and lifecycle management of desktop computers, laptops, mobile devices, and peripheral equipment.
• Manages software installations, updates, patches, and licensing compliance across personal computers and departmental systems.
• Collaborates with network operations and infrastructure staff to ensure seamless connectivity between endpoint devices, domain controllers, file servers, email systems, and enterprise administrative platforms.
• Acts as a primary point of contact for technical escalations, working directly with third-party vendor support to diagnose and resolve hardware and software failures.
• Advises department staff on technology best practices, evaluates functional requirements, and recommends hardware/software specifications for upcoming technology purchases.
• Performs preventative maintenance, recommends system upgrades to maximize hardware longevity, and manages the inventory of computer supplies and related technology materials.
• Provides front-line troubleshooting and technical assistance to students experiencing issues with campus computing labs, virtual learning environments, Wi-Fi connectivity, and official student accounts.
• Performs other relevant technical duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

• Technical proficiency in computer systems, networks, and software troubleshooting.
• Knowledge of information systems security principles to protect organization.
• Problem-solving skills to identify and resolve technical issues efficiently.
• Database administration skills, including backup, recovery, and integrity checks.
• Strong communication and interpersonal skills to assist non-technical staff.

EDUCATION AND EXPERIENCE:

• An associate’s degree or vocational/technical school certification in Information Systems Technology, Computer Science, or a closely related field, and at least two (2) years of hands-on professional experience in enterprise software/hardware installation, troubleshooting, and maintenance for personal computing environments is required.

PHYSICAL REQUIREMENTS:

• Conditions are those of a typical office environment, requiring frequent oral communication with students and colleagues, the ability to enter data and written communications in electronic format in a timely manner, and sufficient mobility to be present and address students, their parents, and fellow professionals at appropriate college and regional functions.
• Moderate physical activity. Requires handling of average-weight objects up to 15 pounds; standing, sitting and/or walking for brief or long periods

DISCLAIMER:

This description does not state or imply that the duties listed are the only duties to be performed by the position incumbent. Employees are required to follow job-related instructions and perform other job-related activities assigned by their supervisor. Most requirements are subject to possible modification in order to provide a reasonable accommodation to individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, students, other employees, or the general public.