What are the responsibilities and job description for the Clinical Scheduler position at Pierpointe Behavior Analyst of Connecticut, LLC?
About PIERPOINTE®
PIERPOINTE® is an Applied Behavior Analysis (ABA) agency providing evidence-based, compassionate care and services to children and adolescents diagnosed with Autism Spectrum Disorder throughout Connecticut. We are a growing, mission-driven organization committed to making a meaningful difference in the lives of the families we serve.
We are currently seeking a highly organized, resourceful, and proactive Clinical Scheduler to provide accurate schedules to both staff and the families we service.
This is a dynamic, multifaceted role for someone who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.
What You'll Do
- Build and maintain weekly schedules for clients and staff, ensuring optimal coverage and continuity of care
- Coordinate and manage staff assignments based on availability, case requirements, and client needs
- Communicate schedule updates, changes, and cancellations to families and staff in a timely and professional manner
- Manage the clinic's scheduling email inbox and phone line, responding promptly to inquiries from families, staff, and providers
- Track and process staff callouts and client cancellations, identify coverage solutions, and update schedules in real time
- Assist with the intake process for new clients, coordinating with clinical leadership to ensure smooth onboarding
- Maintain accurate scheduling records and documentation within our electronic systems
- Collaborate closely with BCBAs, clinical supervisors, and administrative staff to support clinic-wide operations
- Support staff with scheduling-related questions and concerns with professionalism and care
- Identify scheduling conflicts proactively and problem-solve efficiently to minimize disruption to services
Who You Are
You are someone who stays calm under pressure, communicates clearly, and can juggle multiple priorities without dropping the ball. You are tech-savvy, organized, and people-focused. You understand that behind every schedule is a family counting on us, and you take that responsibility seriously.
Qualifications
- High school diploma required; Associate's or Bachelor's degree preferred
- Prior experience in scheduling, administrative coordination, or a healthcare/clinical setting strongly preferred
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Proficiency in Google Workspace (Sheets, Calendar, Gmail) and Microsoft Office
- Experience with electronic health record (EHR) or scheduling software a plus
- Ability to multitask and adapt quickly in a fast-paced environment
- High attention to detail and accuracy
- Ability to handle sensitive and confidential information with professionalism
- Bilingual (Spanish and/or Portuguese) is a strong plus
Position Requirements
- Must undergo a full criminal history background check & clearance
- Demonstrate a strong work ethic
- Record data in a timely and accurate manner
- Review data regularly and notify supervisors of relevant information or changes
- Must have consistent modes of travel to clinic location in Brookfield, CT
Equal Opportunity Employment:
PIERPOINTE prides itself on the diversity of its staff. It is our policy to hire and promote those individuals who best meet the requirements of vacant positions and who have the best potential for advancement. We provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, assigned sex at birth, sexual orientation, national origin, age, disability, marital status, veteran status, military status or any other legally protected status.
All recruiting, hiring, training, transfers, promotions, layoffs, terminations and other employment decisions will be based on this policy to ensure that all employees are given equal opportunity.
Job Type: Full-time
Pay: $39,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Clinical Scheduling: 1 year (Preferred)
Language:
- Spanish (Preferred)
- English (Preferred)
Ability to Commute:
- Brookfield, CT 06804 (Preferred)
Work Location: In person
Salary : $39,000 - $45,000