Business Development & Client Service Assistant

Pierce Jewett is a Virginia-based law firm with offices in Norfolk, Richmond, and New York, representing clients across a wide range of corporate, employment, and litigation matters. We are a firm of creative problem solvers, known for our responsiveness, attention to detail, and entrepreneurial mindset.

The Business Development & Client Service Assistant plays a central role in shaping the firm’s client experience, ensuring that every engagement reflects the firm’s values of excellence, warmth, and professionalism.

This position is ideal for someone with a background in hospitality, event management, client relations, or marketing who thrives in a fast-paced professional environment. The successful candidate will assist the firm’s leadership in coordinating business development initiatives, managing client communications, and maintaining the highest standards of service across all firm touchpoints.

• Serve as the first point of contact for clients and guests—ensuring a welcoming, polished, and professional experience in all in-person and virtual interactions.
• Coordinate client communications, follow-ups, and meeting logistics to ensure seamless service throughout every matter.
• Monitor client satisfaction and proactively identify opportunities to improve the firm’s responsiveness and care.
• Support attorney teams with correspondence, presentations, and hospitality-level preparation for meetings and events.

• Assist with planning and executing firm events, client appreciation gatherings, and networking initiatives.
• Maintain and update client and prospect databases (CRM), ensuring all outreach and follow-ups are tracked accurately.
• Collaborate with the marketing team on content, social media, and digital initiatives that promote the firm’s brand.
• Support partners with proposal preparation, presentation decks, and professional development initiatives.

• Prepare, edit, and format correspondence and documents with exceptional attention to detail.
• Manage scheduling, travel logistics, and event coordination for attorneys and firm leadership.
• Maintain confidentiality of sensitive client and firm information.
• Assist in onboarding new clients and ensuring smooth transitions across departments.

• Bachelor’s degree or equivalent experience required; focus in communications, business, marketing, or hospitality preferred.
• 2 years of experience in hospitality, client relations, or professional services (law, consulting, finance, etc.) preferred.
• Outstanding communication and interpersonal skills, with a “client-first” mindset.
• High level of organization, discretion, and poise under pressure.
• Proficiency with Microsoft Office Suite, Adobe, and CRM or legal management platforms (e.g., Clio, HubSpot).
• A professional demeanor consistent with representing a top-tier law firm.

• Base Salary: competitive base compensation commensurate with experience
• Performance Incentive: 10% of base salary paid bi-annually
• Health Insurance: 100% firm-paid coverage for employee
• 401(k) Match: 4% firm contribution
• Travel Allowance: $1,500 annually for professional development, firm events, and conferences
• Gym Membership: Firm-paid membership at a fitness facility of employee’s choice