What are the responsibilities and job description for the Community Manager position at Pierce Education Properties?
Company Description Pierce Education Properties (PEP), founded in 1995, is a leading owner, developer, and manager of student housing across the United States. The company oversees more than 6,000 off-campus, purpose-built student housing beds, with a track record of managing over 100 conventional and student housing properties nationwide. PEP has acquired over $1 billion in luxury student communities since 2013 and has been a Top 10 Buyer of Student Housing since 2007. With more than 25,000 beds acquired, developed, and managed, the organization focuses on maximizing value through strategic investments, particularly in distressed and under-performing properties in stable or growing markets. Team members join an innovative, fast-growing company recognized as an industry leader in student housing.
Role Description The Community Manager is a full-time, on-site role based in Cayce, SC, responsible for the day-to-day operations and overall resident experience at a student housing community. This position oversees leasing activities, resident relations, property maintenance coordination, and compliance with company policies and housing regulations. The Community Manager leads and supports on-site staff, monitors occupancy and revenue goals, and ensures timely rent collection and accurate reporting. The role includes organizing resident events, addressing resident feedback and concerns, and collaborating with regional management to implement operational and marketing strategies. The Community Manager also partners with vendors and contractors as needed to maintain a safe, well-presented, and highly functional community environment.
Qualifications
Role Description The Community Manager is a full-time, on-site role based in Cayce, SC, responsible for the day-to-day operations and overall resident experience at a student housing community. This position oversees leasing activities, resident relations, property maintenance coordination, and compliance with company policies and housing regulations. The Community Manager leads and supports on-site staff, monitors occupancy and revenue goals, and ensures timely rent collection and accurate reporting. The role includes organizing resident events, addressing resident feedback and concerns, and collaborating with regional management to implement operational and marketing strategies. The Community Manager also partners with vendors and contractors as needed to maintain a safe, well-presented, and highly functional community environment.
Qualifications
- Strong property management and operations skills, including experience with student or multifamily housing, budgeting, and vendor coordination.
- Resident relations and customer service skills, with the ability to build community, resolve conflicts, and maintain a professional, welcoming environment.
- Team leadership and staff supervision skills, including coaching, scheduling, and performance management.
- Administrative and organizational skills, including proficiency with property management software, reporting, and documentation.
- Sales and marketing skills, including leasing, outreach to local schools or organizations, and basic digital marketing or social media promotion.
- Excellent verbal and written communication skills, with the ability to interact effectively with residents, colleagues, and external partners.
- Ability to prioritize tasks, work on-site with a flexible schedule (including occasional evenings and weekends), and respond promptly to community needs.
- High school diploma or equivalent required; associate or bachelor’s degree in business, real estate, or a related field is preferred.
- Previous experience as a community manager, leasing manager, or related role in housing or hospitality is highly beneficial.