Client Service Representative - Urgent Care

Support, Learn, and Make a Difference 

Making a difference is what we do! Are you passionate about top notch veterinary & client care? So are we! Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA!

This state-of-the-art 6,000-square-foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476/Rt. 76/Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, you’ll not only provide top-tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists.

If you’re looking to take your profession to the next level in a collaborative, openhearted environment, this is the place for you! 

About the Customer Service Representative - Urgent Care Role:  

We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience.  

Schedule

This is a full-time position with the following schedule:

• Monday: 4:00 PM - 10:00 PM, (MVA Front Desk)
• Tuesday, Wednesday, Thursday: 4:00 PM – 12:00 AM (Urgent Care)

Compensation

• Starting at $19.00 15% Shift Differential 

What You’ll Do  

• Providing a warm and friendly first impression to all clients and patients.
• Communicating with clients and the medical team in a clear, professional, and compassionate manner.
• Answering phones, managing client inquiries, and scheduling app ointments effectively.
• Maintaining accurate patient records and updating client information.
• Assisting with patient admits and discharges, as well as payment processing.
• Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
• Multitasking and prioritizing responsibilities in a fast-paced environment.
• Collaborating with team members to ensure smooth workflow and excellent care.

Our top tier benefits include 

• Leading industry compensation 
• Education Assistance Program & tuition reimbursement 
• Medical, Dental and Vision insurance 
• Paid time off 
• Paid volunteer time off 
• Continuing education paid time off and allowance (for licensed and non-licensed team members) 
• Retirement plan including matching funds 
• Pet adoption reimbursement 
• Mentorship with a team dedicated to Education and Development 
• Emotional support and well-being benefits for team members 
• Unlimited growth potential

• Friendly and professional demeanor.
• Strong communication and organizational skills.
• Proficiency with computers and phone systems.
• Basic understanding of veterinary terminology (or willingness to learn).
• Comfort being around animals and working in a pet-focused environment.
• Ability to handle multiple tasks in a dynamic, team-oriented setting.
• Attention to detail and the ability to stay calm under pressure.

At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference, we’d love to have you join our team!? 

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