Patient Experience Rep

Overview

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
  
  

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred
  
  

Licenses and Certifications

• None Required
  
  

Business Unit : Company Name:

Piedmont Fayette Hospital