What are the responsibilities and job description for the Call Center Specialist - Telecommunications position at Piedmont?
Overview
Experience the advantages of real career change
Join Piedmont to move your careerin the right direction.Stay for thediverseteamsyoulllove, a sharedpurpose, and schedule flexibility that frees you to live for what matters both in and outside of work.Youllfeel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.
Responsibilities
Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.
Qualifications
Education
Piedmont Augusta Hospital
Experience the advantages of real career change
Join Piedmont to move your careerin the right direction.Stay for thediverseteamsyoulllove, a sharedpurpose, and schedule flexibility that frees you to live for what matters both in and outside of work.Youllfeel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.
Responsibilities
Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.
Qualifications
Education
- H.S. Diploma or General Education Degree (GED) Required
- 1 year of experience in a customer service environment Required
- Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is Preferred
- None Required
Piedmont Augusta Hospital