What are the responsibilities and job description for the Regional Long Term Care Ombudsman position at Piedmont Triad Regional Council?
There are over 12,500 residents living in long-term care across the Piedmont Triad. You can make an impact by advocating for residents and their families in long-term care facilities. The Piedmont Triad Regional Council's (PTRC) Area Agency on Aging is looking for an energetic, passionate, detail-oriented Ombudsman to join our dynamic Aging team. PTRC is the lead regional governmental organization for the 12 county Piedmont Triad region of North Carolina.
Advocating for residents and their families in nursing and adult care facilities while resolving concerns and complaints surrounding quality of patient care, available services, as well as quality of life are aspects of work. Ability to utilize negotiation and mediation to resolve issues referred from either the patient or the patient's family is a priority for the person in this position. The ideal candidate for the Regional Long Term Care Ombudsman is passionate in serving as an advocate for long-term care residents and their families. The ability to use tact and diplomacy in resolving complaints and concerns, providing training, and responding to a variety of inquiries is beneficial to this role.
The Regional Long Term Care Ombudsman will be aware of state and Federal regulations for long-term care facilities as well as ability to successfully work with individuals from diverse backgrounds and abilities. You will use your superb oral and written communication skills to perform a variety of support and training functions to the nursing home and adult care home advisory committees within the 12 county region since these committees provide technical support in the resolution and investigation of complaints and concerns. Serving as a resource to legislators, media, and health care professionals in the interpretation of policies, procedures, rules, and regulations is a requirement. Job posting will remain open until filled.
Advocating for residents and their families in nursing and adult care facilities while resolving concerns and complaints surrounding quality of patient care, available services, as well as quality of life are aspects of work. Ability to utilize negotiation and mediation to resolve issues referred from either the patient or the patient's family is a priority for the person in this position. The ideal candidate for the Regional Long Term Care Ombudsman is passionate in serving as an advocate for long-term care residents and their families. The ability to use tact and diplomacy in resolving complaints and concerns, providing training, and responding to a variety of inquiries is beneficial to this role.
The Regional Long Term Care Ombudsman will be aware of state and Federal regulations for long-term care facilities as well as ability to successfully work with individuals from diverse backgrounds and abilities. You will use your superb oral and written communication skills to perform a variety of support and training functions to the nursing home and adult care home advisory committees within the 12 county region since these committees provide technical support in the resolution and investigation of complaints and concerns. Serving as a resource to legislators, media, and health care professionals in the interpretation of policies, procedures, rules, and regulations is a requirement. Job posting will remain open until filled.