HVAC Service Technician Chiller Tech

Description

Piedmont Service Group is seeking a qualified HVAC Service Technician with extensive experience in large commercial HVAC systems. This role is crucial for delivering technical expertise and support to our key customers and field staff. If you excel at diagnosing complex issues and implementing effective solutions in a commercial setting, this opportunity is tailored for you. Key Responsibilities:

• Analysis & Repair: Conduct detailed analysis, troubleshooting, installation, repair, and maintenance of heavy commercial HVAC equipment, including chillers, boilers, cooling towers, heat exchangers, compressors, ventilation systems, and energy management controls.
• Quality Assurance: Perform comprehensive field inspections to ensure compliance with internal quality standards, documenting findings to identify operational trends and drive process improvements. Engage in customer-facing discussions to address quality concerns and recommend corrective actions.
• Technical Support: Collaborate with the sales team by providing technical insights for developing detailed work scopes and accurate cost estimates, enhancing credibility with customers and supporting the sales process.
• Mentorship & Training: Act as a mentor to field technicians, providing guidance through phone support, on-site shadowing, and specialized training programs to elevate technical competence and service delivery.

Requirements

Job Requirements:

• Experience & Education: Minimum of 10 years of hands-on experience with heavy commercial mechanical systems, supported by relevant vocational training or trade certifications.
• Technical Proficiency: In-depth knowledge of heavy commercial HVAC systems, including chillers, boilers, VAV systems, controls, and CRAC units. Familiarity with building management systems (BMS) and advanced HVAC technologies is essential.
• Collaboration Skills: Proven ability to effectively multitask and work collaboratively with service management, dispatch, and other internal teams to optimize service operations.
• Communication Skills: Strong technical communication skills, with the ability to articulate complex concepts clearly to customers and train field personnel effectively.
• Availability: Willingness to provide after-hours support for urgent customer needs and field personnel assistance.
• Certifications: Must possess Universal CFC certification. BL licenses are a plus.
• Technical Aptitude: Proficient in using computers and mobile devices for diagnostics and reporting.
• Leadership Competencies: Basic leadership skills with a focus on collaboration and cross-functional teamwork to enhance operational efficiency and customer satisfaction.
• Project Management: Experience in project estimating, job cost development, and management of HVAC service projects.
• Training Delivery: Ability to deliver effective training sessions that foster high levels of engagement and knowledge retention among participants.
• Support Structure: Role includes providing support to approximately 7 field technicians, 1 service managers, and 3 project or maintenance sales representatives, with occasional assistance for other Piedmont Service branches.
• Valid NC Driver's License: Required for travel to job sites.

Physical Requirements:

• Capable of lifting heavy equipment (up to 50 lbs.) with appropriate safety measures.
• Ability to perform physical tasks such as bending, climbing, pulling, pushing, balancing, kneeling, twisting, and standing for extended periods.
• Competence in using ladders and performing service tasks at heights, including setting up and maneuvering ladders up to 28 feet high.
• Ability to navigate stairs, catwalks, and other elevated work areas safely.

Our Benefits Package Includes:

• Medical, Dental, and Vision Insurance
• Life & AD&D Insurance
• Short and Long-term Disability
• AFLAC and other voluntary benefits
• 401(k) / Profit Sharing
• Professional Training Opportunities
• Paid Vacation, Sick Days, and Holidays
• Company-Provided Vehicle