What are the responsibilities and job description for the Alarm Systems Installation & Service Manager position at Piedmont Security Systems?
Company Overview
Piedmont Security Systems is seeking an experienced Alarm Systems Installation & Service Manager to lead our commercial security installation team and support the design, installation, and service of security systems for commercial customers.
Overview
The ideal candidate will have at least 5 years of experience installing commercial security systems and at least 2 years of management or supervisory experience. This is a hands-on leadership position for a knowledgeable security professional who can train installers, supervise projects, work with commercial customers, and help ensure installations meet Piedmont Security Systems’ quality standards.
Key Responsibilities
- Train, mentor, and supervise commercial security system installers.
- Provide technical guidance and field support for installation and service projects.
- Oversee commercial job sites to ensure quality, accuracy, safety, and timely completion.
- Help installers understand, configure, troubleshoot, and service:
- Commercial burglar alarm systems
- Commercial access control systems
- CCTV and video surveillance systems
- Intercom systems
- Security networking and related communications equipment
- Work closely with operations staff to schedule, coordinate, and monitor commercial installation projects.
- Participate in site assessments for new and existing commercial customers.
- Assist with the design and specification of alarm, CCTV, access control, intercom, and networking solutions.
- Meet with commercial customers to understand their security needs and recommend appropriate solutions.
- Review project plans, equipment requirements, wiring layouts, and installation methods.
- Troubleshoot technical issues and help resolve installation challenges in the field.
- Maintain high standards for workmanship, documentation, customer service, and code compliance.
- Help develop installation procedures, training materials, and quality-control standards.
- Support commercial service and maintenance activities as needed.
- Fire alarm experience and the ability to design, install, or train others on fire alarm systems is highly preferred, but not required.
Required Qualifications
- At least 5 years of experience installing commercial security systems.
- At least 2 years of management or supervisory experience.
- Strong knowledge of commercial burglar alarm, access control, CCTV, intercom, and security networking systems.
- Experience training, leading, or supervising technicians or installers.
- Ability to read and interpret system plans, wiring diagrams, and project documentation.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple commercial projects and priorities in a fast-paced environment.
- Valid driver’s license and dependable transportation.
- Ability to work in the field, climb ladders, lift equipment, and perform installation-related tasks when needed.
- Professional, organized, dependable, and safety-minded approach.
Preferred Qualifications
- Commercial fire alarm installation, programming, design, inspection, or service experience.
- Ability to design fire alarm systems and train installers in fire alarm installation practices.
- Knowledge of applicable security and fire alarm codes and industry standards.
- Experience with network infrastructure, IP cameras, managed switches, and PoE devices.
- Experience estimating projects or preparing system designs and equipment lists.
- Relevant industry certifications or manufacturer training.
To Apply
Please submit your resume and a brief description of your experience with commercial security systems, team leadership, and installer training.
Piedmont Security Systems is an equal-opportunity employer.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your desired salary?
- In a few sentences, explain your experience in alarm systems installation.
- In a few sentences, explain why you feel you are best suited for this role.
Work Location: In person