Maintenance Technician - Lead

The Maintenance Technician Lead leads the maintenance team by overseeing/managing the three main components of day-to-day apartment maintenance – repair, make ready, and preventative maintenance – with a commitment to performing all duties in a manner consistent with quality, efficiency, and cost control.

Responsibilities

• Responsible for the completion of all maintenance service requests as assigned.
• Completes make-ready process of vacant apartments as directed by the Property Manager/ Regional Maintenance Manager.
• Works within established expense limits and/or budget.
• Maintains inventory controls for cost effective operations.
• Schedules and completes the "Preventative Maintenance Program".
• Coordinates special projects as directed by the Property Manager/Regional Maintenance Manager.
• Creates and maintains effective and professional relationships with supporting vendors, properly identifying when work must be outsourced.
• Monitors the progress and quality of all work being performed by outside contractors.
• Responsible for 24-hour emergency maintenance service as scheduled.
• Carries cell phone as required for on-call maintenance.
• Monitors and maintains all building systems as assigned.
• Assist with common area housekeeping.
• Ensures completion of common area housekeeping and groundworks by Porter and Maintenance Technician.
• Responsible for alerting the Property Manager and Regional Maintenance Manager of any unusual occurrence and/or damage that has taken place or that may occur.
• Required to accurately account for their time spent working, daily, in a manner that is consistent with our online cost allocation system.
• Completes and submits payroll time sheets and mileage reimbursement in an accurate and timely manner.
• Maintains a professional and courteous manner with all residents, vendors, contractors, and fellow employees.
• Assures safety standards are used which comply with all company, local, City, State and Federal guidelines.
• Ensures compliance of all work-related activities in a fair, ethical, and consistent manner, including but not limited to OSHA safety guidelines.
• Conducts annual performance evaluations for maintenance techs, using approved internal processes and templates.
• Performs other duties as assigned, including special projects and other similar responsibilities.

Skills

• Advanced residential maintenance skills including but not limited to plumbing, electrical, HVAC, appliance repair, caulking and sealing.
• Excellent customer services skills.
• Ability to plan and execute a preventative maintenance program per assigned property.
• Excellent vendor relations skills, with the ability to monitor outsourced projects to completion.
• Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele.
• A demonstrated ability to deal effectively and professionally with coworkers, volunteers, peers, and supervisors.
• Ability to exercise good judgment and self-control.
• Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Effective oral and written communication skills with individuals at all levels.
• Ability to communicate in a calm and professional manner when under pressure.
• Must be detailed oriented, able plan, prioritize, and organize, multi-task and meet deadlines in a fast-paced environment.
• Ability to exercise good judgment and self-control.
• Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
• Ability to make decisions quickly and in the best interests of residents, staff, and properties.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Ability to work autonomously and understand when a superior needs to be involved in decisions.
• Self-motivated, with an ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job.
• Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.

Qualifications

• High school graduate or educational equivalent.
• Minimum of 3 years of related experience that includes working with residents.
• EPA 608 & OSHA-10 certification required
• Strong computer skills, with working knowledge of the primary Microsoft Office programs.
• Ability to work weekends and overtime as needed.
• Must own or consistently have a vehicle available for use, with the flexibility to travel locally.
• Ability to successfully pass a background check and other pre-employment screenings.

Physical Requirements

• Requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.
• Ability to help move appliances when necessary.
• Ability to stand for extended periods of time.
• Ability to move about properties and throughout residential units; able to climb to high places, move about crawl spaces, and navigate narrow pass ways.
• Ability to negotiate stairs and climb ladders on a regular basis.
• Must be in good physical condition and have physical capacity to work extra hours when necessary.
• Able to stand, sit, bend, kneel, stretch and squat for long periods of time.
• Able to use hands, arms and fingers to manipulate tools and equipment, including power tools.

Performance Standards

• Resident satisfaction rating of 90% or higher.
• Operated within established and agreed on budget.

Job Type: Full-time

Pay: From $29.41 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $29